Amazon Lost 32 Units After Scanning Them In - Refusing Reimbursement
Hi everyone,
Looking for advice or escalation help.
Amazon received and scanned in 32 units from my shipment (FBA18WCTPDZV) into the SWF2 warehouse on 04/19. Two FNSKUs were included:
X003VKDHRZ – 11 units
X002Q3ID6X – 21 units
Everything was shown as received in my Fulfillment reports. But on 05/11, Amazon suddenly marked all 32 units as “not received.” Now they're closing the shipment and refusing reimbursement, despite the items being clearly scanned into their warehouse weeks earlier.
I’ve provided:
-The invoice proving I sent the items
-Fulfillment report links showing receipt
-Screenshots of the shipment history
Support keeps sending boilerplate responses saying “investigation completed,” despite clear proof they had the inventory and lost it after receiving it. Support case #17795919581.
Has anyone dealt with this recently? Any tips on how to escalate this properly?
Amazon Lost 32 Units After Scanning Them In - Refusing Reimbursement
Hi everyone,
Looking for advice or escalation help.
Amazon received and scanned in 32 units from my shipment (FBA18WCTPDZV) into the SWF2 warehouse on 04/19. Two FNSKUs were included:
X003VKDHRZ – 11 units
X002Q3ID6X – 21 units
Everything was shown as received in my Fulfillment reports. But on 05/11, Amazon suddenly marked all 32 units as “not received.” Now they're closing the shipment and refusing reimbursement, despite the items being clearly scanned into their warehouse weeks earlier.
I’ve provided:
-The invoice proving I sent the items
-Fulfillment report links showing receipt
-Screenshots of the shipment history
Support keeps sending boilerplate responses saying “investigation completed,” despite clear proof they had the inventory and lost it after receiving it. Support case #17795919581.
Has anyone dealt with this recently? Any tips on how to escalate this properly?
1 reply
Christine_Amazon
Hello @Seller_wz7rhjf8AkHwW
I was checking there is an open case with the team in charge.
Right now, we will need to wait for them to provide a resolution before we can escalate the case.
Please follow up in the case ID 17795919581, if after the resolution, you still have problems with this shipment let me know.
Christine.
