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Seller_acDyWRPkKxpFf

Returned items damaged by customer and marked as unsellable: solution set to reconciled. What does it mean?

What does the solution 'reconciled' mean for items that are returned with the reason 'damaged by customer' and marked as unsellable?

We sell quilted baby play mats, and have had 2 returned as unsellable with the reason 'damaged by customer'. The solution is marked as 'reconciled'.

What does this mean? Who pays for the damaged item?

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Tags:Returns
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Seller_acDyWRPkKxpFf

Returned items damaged by customer and marked as unsellable: solution set to reconciled. What does it mean?

What does the solution 'reconciled' mean for items that are returned with the reason 'damaged by customer' and marked as unsellable?

We sell quilted baby play mats, and have had 2 returned as unsellable with the reason 'damaged by customer'. The solution is marked as 'reconciled'.

What does this mean? Who pays for the damaged item?

Tags:Returns
00
15 views
1 reply
Reply
1 reply
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Spencer_Amazon

Hello @Seller_acDyWRPkKxpFf,

Have you raised a case with Seller Support? If so, you can share the case ID with me and I gladly look into it.

Regards, Spencer

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Seller_acDyWRPkKxpFf

Returned items damaged by customer and marked as unsellable: solution set to reconciled. What does it mean?

What does the solution 'reconciled' mean for items that are returned with the reason 'damaged by customer' and marked as unsellable?

We sell quilted baby play mats, and have had 2 returned as unsellable with the reason 'damaged by customer'. The solution is marked as 'reconciled'.

What does this mean? Who pays for the damaged item?

15 views
1 reply
Tags:Returns
00
Reply
user profile
Seller_acDyWRPkKxpFf

Returned items damaged by customer and marked as unsellable: solution set to reconciled. What does it mean?

What does the solution 'reconciled' mean for items that are returned with the reason 'damaged by customer' and marked as unsellable?

We sell quilted baby play mats, and have had 2 returned as unsellable with the reason 'damaged by customer'. The solution is marked as 'reconciled'.

What does this mean? Who pays for the damaged item?

Tags:Returns
00
15 views
1 reply
Reply
user profile

Returned items damaged by customer and marked as unsellable: solution set to reconciled. What does it mean?

by Seller_acDyWRPkKxpFf

What does the solution 'reconciled' mean for items that are returned with the reason 'damaged by customer' and marked as unsellable?

We sell quilted baby play mats, and have had 2 returned as unsellable with the reason 'damaged by customer'. The solution is marked as 'reconciled'.

What does this mean? Who pays for the damaged item?

Tags:Returns
00
15 views
1 reply
Reply
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Spencer_Amazon

Hello @Seller_acDyWRPkKxpFf,

Have you raised a case with Seller Support? If so, you can share the case ID with me and I gladly look into it.

Regards, Spencer

00
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user profile
Spencer_Amazon

Hello @Seller_acDyWRPkKxpFf,

Have you raised a case with Seller Support? If so, you can share the case ID with me and I gladly look into it.

Regards, Spencer

00
user profile
Spencer_Amazon

Hello @Seller_acDyWRPkKxpFf,

Have you raised a case with Seller Support? If so, you can share the case ID with me and I gladly look into it.

Regards, Spencer

00
Reply
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