Reactivate account - stuck in endless loop
I am stuck in an endless loop attempting to reactivate my account (inactive due to inactivity). it asks me to update my CC, which I did, yet it continues to say I need to update my payment method. I tried things suggested in other posts on this topic:
deleting my cache and logging back in.
I've used several different cards, no love.
i tried deleting and reentering the cards. The system does not allow me to to move to the point where I can submit verification information, nor does it allow me to contact help/support. just this endless "your account is inactive, update your payment information".
I need to get my tax reports so I can file my tpt. so urgent.
Reactivate account - stuck in endless loop
I am stuck in an endless loop attempting to reactivate my account (inactive due to inactivity). it asks me to update my CC, which I did, yet it continues to say I need to update my payment method. I tried things suggested in other posts on this topic:
deleting my cache and logging back in.
I've used several different cards, no love.
i tried deleting and reentering the cards. The system does not allow me to to move to the point where I can submit verification information, nor does it allow me to contact help/support. just this endless "your account is inactive, update your payment information".
I need to get my tax reports so I can file my tpt. so urgent.
6 replies
Seller_OvL8C4BJWiuS9
Are you using valid credit cards and not debit cards?
Josh_Amazon
Hello @Seller_I5yXynvzDRlg5,
This is Josh from Amazon. Thank you for contacting our Forums!
I understand you're experiencing difficulties reactivating your account that has been set to 'inactive' due to inactivity. I can guide you through the process to resolve this issue:
- Go to your Seller Central and navigate to the Account Info page.
- Look for a banner at the top of the page that says "You currently have limited access to Amazon selling services."
- Under this banner, you should find information about the issue and a link that says "Reactivate Account."
- Click on this "Reactivate Account" link. This will take you to a page where you can update your information to start the reactivation process.
- Follow the steps on this page carefully. You may need to update or confirm various pieces of account information, even if you believe nothing has changed.
If you encounter any issues during this process or if the "Reactivate Account" link isn't visible, please contact Seller Support directly. They have the tools to investigate the specific details of your account and can provide personalized assistance to resolve this issue.
Best regards,
-Josh
Seller_nwpVYFgQkBjXi
I have the same issue for more than a year now. No matter what explanation I have to tell these contact centers to activate all deleted inventory, I am getting repeated answers. If they don’t want me in this site, delete all my inventory so that other Sellers stop using my pictures and listing and deactivate my account and stop charging me. As much as I want to reactivate my account, I can’t get anyone help and I’m stuck in this loop! very disappointedz
