Escalation Request for Voice of Customer Case – Case ID: 16834998391
I would like to request the escalation of my case regarding the Voice of Customer (VOC). The Case ID for reference is 16834998391.
Upon reviewing the data, I noticed a discrepancy between the short-term return rate shown on VOC and the rates reported in my Amazon reports. Amazon’s VOC is showing a short-term return rate of 6.93%, while my own calculations from Amazon reports indicate a return rate of 5.67% over the last 3 months.
I am concerned that this discrepancy might lead to receiving a Return Badge on my listing detail page, and I would like to understand why this inconsistency is occurring.
Could you please investigate this matter and let me know the reason for the delay in resolving the case?
Thank you for your attention to this matter. I look forward to your prompt response.
@Topher_Amazon
@Danny_Amazon
@JiAlex_Amazon
@KJ_Amazon
Escalation Request for Voice of Customer Case – Case ID: 16834998391
I would like to request the escalation of my case regarding the Voice of Customer (VOC). The Case ID for reference is 16834998391.
Upon reviewing the data, I noticed a discrepancy between the short-term return rate shown on VOC and the rates reported in my Amazon reports. Amazon’s VOC is showing a short-term return rate of 6.93%, while my own calculations from Amazon reports indicate a return rate of 5.67% over the last 3 months.
I am concerned that this discrepancy might lead to receiving a Return Badge on my listing detail page, and I would like to understand why this inconsistency is occurring.
Could you please investigate this matter and let me know the reason for the delay in resolving the case?
Thank you for your attention to this matter. I look forward to your prompt response.
@Topher_Amazon
@Danny_Amazon
@JiAlex_Amazon
@KJ_Amazon
1 reply
Glenn_Amazon
Hi there @Seller_EJg5Gd0DfTvTL,
Thank you for reaching out regarding your concerns with the differences between your personal calculation and how the Voice of the Customer is calculated. I've researched your open case and have ensured that your case is directed to the appropriate teams to complete this investigation if possible. In some instances specifics of data are restricted information and as such it takes time to review and get approval for information to be shared. At this time I recommend you continue to work with Seller Support as they investigate this issue. If your case is closed without resolution, please let me know here and I can see what escalation options exist. Thank you for your understanding.
-Glenn
