Hello everyone,

I am dealing with a complex issue regarding my Amazon Seller Central account and would greatly appreciate some guidance or input.

My EU marketplace account was suspended, and as a result, my U.S. account was blocked. When I contacted U.S. support, they informed me that I must address the violations in the EU marketplace before they can unblock the U.S. account. However, I am unable to log into the account, and I only see the U.S. marketplace, not the EU ones.

Recently, EU support informed me that my account is now considered "dormant" and advised me to create a new Seller Central account. However, I am unsure if I can do this with the same company details and email address without violating Amazon's policies.

To address the issue, I have been working with Amazon Sellers Attorney since August last year. We’ve submitted multiple appeals to different email addresses, and the legal department has received two formal letters regarding this matter. Unfortunately, we’ve not received any response from Amazon so far.

At this point, I would appreciate any advice on whether I can open a new account safely, or even confirmation if I am permanently blocked from selling.

If someone from Amazon could provide clarity or suggest a way forward, it would mean a lot. Thank you in advance!