Amazon lost my inventory and is flatly refusing to do anything about it - Please help
I'm reaching out to this community of sellers in hopes of finding some assistance or advice regarding a frustrating issue I'm facing. As a seller using FBA, I've encountered a significant problem: several of my expensive books have mysteriously vanished from my inventory. According to records, they were successfully received by the fulfillment center and were available for sale for approximately a month. However, without any trace, they've simply disappeared. There are no records indicating they were sold, lost, or removed from inventory – it's as if they vanished into thin air, leaving my inventory count at zero with no explanation.
I've tirelessly reached out to Amazon Seller Support approximately 25 times through emails and phone calls regarding this matter. Each time, I've been reassured that I qualify for reimbursement and that my case will be escalated to the appropriate department for investigation. However, despite these promises, my case always seems to hit a dead end. I receive the same generic response via email: "We have completed our investigation of the lost inventory and have not found any recent actionable Amazon fulfillment center lost events related to it."
It's abundantly clear to me that no genuine investigation has taken place. Instead, it feels like they're going through the motions. They simply click through a few links in Seller Central, enter the FNSKU, and regurgitate the same unhelpful response: "FNSKU: xxxxxxxx does not currently have any actionable lost events." This is not an investigation; it's a superficial attempt to brush off my concerns. When I attempt to seek further clarification on the whereabouts of my inventory, I'm met with the same robotic response, refusing to address the core issue, "FNSKU: xxxxxxxx does not currently have any actionable lost events.". But it is still MISSING!!!!
I'm at a loss for how to break through this wall of indifference from the supposed "Support" team. It's clear they have little interest in resolving my problem or providing meaningful assistance. What steps can I take to escalate this matter and ensure my concerns are properly addressed?
Amazon lost my inventory and is flatly refusing to do anything about it - Please help
I'm reaching out to this community of sellers in hopes of finding some assistance or advice regarding a frustrating issue I'm facing. As a seller using FBA, I've encountered a significant problem: several of my expensive books have mysteriously vanished from my inventory. According to records, they were successfully received by the fulfillment center and were available for sale for approximately a month. However, without any trace, they've simply disappeared. There are no records indicating they were sold, lost, or removed from inventory – it's as if they vanished into thin air, leaving my inventory count at zero with no explanation.
I've tirelessly reached out to Amazon Seller Support approximately 25 times through emails and phone calls regarding this matter. Each time, I've been reassured that I qualify for reimbursement and that my case will be escalated to the appropriate department for investigation. However, despite these promises, my case always seems to hit a dead end. I receive the same generic response via email: "We have completed our investigation of the lost inventory and have not found any recent actionable Amazon fulfillment center lost events related to it."
It's abundantly clear to me that no genuine investigation has taken place. Instead, it feels like they're going through the motions. They simply click through a few links in Seller Central, enter the FNSKU, and regurgitate the same unhelpful response: "FNSKU: xxxxxxxx does not currently have any actionable lost events." This is not an investigation; it's a superficial attempt to brush off my concerns. When I attempt to seek further clarification on the whereabouts of my inventory, I'm met with the same robotic response, refusing to address the core issue, "FNSKU: xxxxxxxx does not currently have any actionable lost events.". But it is still MISSING!!!!
I'm at a loss for how to break through this wall of indifference from the supposed "Support" team. It's clear they have little interest in resolving my problem or providing meaningful assistance. What steps can I take to escalate this matter and ensure my concerns are properly addressed?
59 replies
Seller_f4a7xAPCCSMqD
If you run the Inventory Ledger report for the affected ASINs, what is the last movement on them?
Seller_WiAdkxKWL8qQH
We shipped printers in manufacturer's boxes by UPS so it is one tracking number per box/printer and they still refuse to reimburse us saying that the box did not have the expected quantity.
It is just ridiculous.
Seller_9rlWtKcFUIgmr
Hey Victoria,
Sorry to hear about your troubles. We are going through the same situation in which our inventory was confirmed rcvd yet has oddly enough disappeared from our FBA Inventory.
Would you be able to share the phone number you called? My dead ends have been with the automated Seller central.
Thank you in Advance.
Seller_S1ONriaxEUEyS
Some thing similar happened to me. Except mine was shipment to amazon. Said it was due for investigation 02/13 and now it is saying March 15. I cant wait a full 2 months to gave then start an investigation. My item has shown in stock to out of stock and not back in stock. But they do not update the inventory. Amazon support does nothing
Seller_dXoAh6jZIkhaP
I hear you. I have had somewhat similar experiences. The first time they reimbursed about 60% of the price of the lost or damaged coffee set item.
The second time, however, I was more lucky. The FBA inventory was lost, all my emails would return with the same generic and meaningless answer. What saved me was the following: Amazon usually assigns a professional to help the FBA sellers. In my situation, this was a lady who had been assigned months before and we had had a zoom based and email interactions over time. I asked her to help and she was able to help. The inventory was found and is listed active as of now.
So, the suggestion is as follows: if there is any amazon associate who has been assigned by Amazon to help you, please contact him/her and tell the story. Please have as many emails and receipts and anything that proves your claim as possible.
Good luck.
Hike.
Seller_oDXVaydIpi3Hi
Best lesson learned - don't give thieves more chances to steal in the future. Goodluck.
Seller_Q0r3cplogxL01
Lol Welcome to Amazon FBA...it's like tax, you can't beat them, only win through their rules.
TaylorR_Amazon
Hello @Seller_bBJLl4tDFyxgd, I see that the team is taking another look at this. I will follow along with your case, 14738289811, for their findings and will escalate if necessary once their process is completed. Feel free to keep us updated in this thread as well.
I can't thank you enough for your continued patience.
