Fraudulent Product Returned – Request Reimbursement & Investigation (Order ID: 171-3413534-3558734)
I
have received a wrong product in return against my listing “108 Hair Oil” for the following order:
Order ID: 171-3413534-3558734
ASIN: B0DL3P7L77
The buyer returned a different item (Naturali Hair Conditioner) instead of the actual product. This is a clear case of a fraudulent return, and I am facing a genuine loss as a seller.
Photos of the returned item have been attached as proof.
Kindly initiate investigation and provide reimbursement under Amazon’s Seller Protection Policy.
Looking forward to a quick resolution.
Thanks & regards,
Seller – 108 Hair Oil
Fraudulent Product Returned – Request Reimbursement & Investigation (Order ID: 171-3413534-3558734)
I
have received a wrong product in return against my listing “108 Hair Oil” for the following order:
Order ID: 171-3413534-3558734
ASIN: B0DL3P7L77
The buyer returned a different item (Naturali Hair Conditioner) instead of the actual product. This is a clear case of a fraudulent return, and I am facing a genuine loss as a seller.
Photos of the returned item have been attached as proof.
Kindly initiate investigation and provide reimbursement under Amazon’s Seller Protection Policy.
Looking forward to a quick resolution.
Thanks & regards,
Seller – 108 Hair Oil
4 replies
Adam_Amazon_
Hello @Seller_ZFrbs89valM4M,
I understand how frustrating this can be. Have you filed a Safe-T claim?
Adam
Seller_vmEbnDHEwRMHD
I understand this is very frustrating.
first thing to do, file safe -T claim with pictures as proofs. in most cases you will be reimbursed .
i am also frequently facing this issue. Recently both my COD orders with multiple items by same customer were returned to me with cheap items. Amazon really needs to investigate this kind of COD frauds. This is done in connivance with the delivery agents.
Seller_AzoaPFdoGEVqV
Thanks for your post - 108 Hair oil
Most of us sellers are facing the exact same issue — yet Amazon continues to ignore the facts, acting as a silent backstabber to the very sellers who build its marketplace.
🚨 URGENT: Ongoing Abuse of RTO (Return to Origin) and “Buyer Rejected” Orders
This post raises a serious and growing concern that affects nearly every genuine seller — excluding a few protected "Amazon insiders."
📦 Case Example> WHICH PROVES WE SELLERS ARE NOT FIRNING ON THE AIR
Order ID: 408-2704963-9041113
Tracking No.: 514587751175
Unique Seal ID: SPTPR 922511305
We received this product back in completely tampered condition — used, opened, damaged packaging, missing price tags, and signs of clear misuse.
🔍 What Sellers Are Seeing Again and Again:
All logistics (pickup, delivery, and returns) are managed solely by Amazon Transport Services (ATS).
No third-party courier is involved.
Despite this, Amazon refuses to take responsibility for the damaged returns.
❓ Our Questions to Amazon:
a) Why are RTO parcels being opened or tampered with by ATS staff?
If a buyer has rejected the parcel, it must be returned in the same sealed, untampered condition as dispatched. This is basic protocol.
b) Why do tracking timelines show multiple delivery attempts even when an item is clearly rejected?
This creates a window of 2–3 days where products are suspiciously in ATS custody, and many come back used or damaged.
It strongly indicates misuse by ATS staff, which is a serious violation of seller rights.
📣 Our Stand:
This is not an isolated issue — it is a pattern of negligence or deliberate abuse from Amazon's logistics team.
It is costing small and medium sellers inventory loss, financial damage, and emotional stress.
And worst of all, Amazon continues to ignore these complaints, choosing silence over accountability.
🙏 Our Appeal to the Community Admins:
Stop deleting valid seller concerns.
Every dollar you earn comes from the leftovers of Amazon’s exploitation of honest sellers. You benefit from the losses we suffer.
Feel the weight of that.
Don’t silence us — escalate these issues to the right Amazon teams. Sellers deserve fairness, not censorship.
