HACCP Compliance turned into Image Compliance Issue HELP!
Hello, I'm seeking assistance with a dilemma. I've compiled a list of supplements, but Amazon has rejected 6 of them. Despite submitting all necessary HACCP documentation certificates for these food supplements,
Amazon's message states that I need to submit compliance documents for these products. Upon reviewing the rejection reasons, all of them cite 'cannot be approved because the label of the product is not meeting the UK labelling regulations. The "Food Supplement" denomination is missing on the label.
This is completely untrue as II followed Amazon policy around labelling and all the labels on my supplements clearly state this. I have sent images of this on the appeal highlighting where this text is located on the labels.
I have been on the phone with seller support numerous time and despite them confirming that there is nothing wrong with the images and labels and also promising to escalate the cases, this has proven to be futile so far.
I have read previous discussion on people who had the exact same issue and their Asins are no longer available and I am worried about this happening. Please can someone get in touch as I would like to resolve this issue as soon as possible.
:B0CKRYPF2M: B0CKRXHTJR :B0CKS13L62 :B0D29F127F :B0D299SY9T :B0D1YQKGZK
HACCP Compliance turned into Image Compliance Issue HELP!
Hello, I'm seeking assistance with a dilemma. I've compiled a list of supplements, but Amazon has rejected 6 of them. Despite submitting all necessary HACCP documentation certificates for these food supplements,
Amazon's message states that I need to submit compliance documents for these products. Upon reviewing the rejection reasons, all of them cite 'cannot be approved because the label of the product is not meeting the UK labelling regulations. The "Food Supplement" denomination is missing on the label.
This is completely untrue as II followed Amazon policy around labelling and all the labels on my supplements clearly state this. I have sent images of this on the appeal highlighting where this text is located on the labels.
I have been on the phone with seller support numerous time and despite them confirming that there is nothing wrong with the images and labels and also promising to escalate the cases, this has proven to be futile so far.
I have read previous discussion on people who had the exact same issue and their Asins are no longer available and I am worried about this happening. Please can someone get in touch as I would like to resolve this issue as soon as possible.
:B0CKRYPF2M: B0CKRXHTJR :B0CKS13L62 :B0D29F127F :B0D299SY9T :B0D1YQKGZK
1 reply
Sakura_Amazon_
Hello @Seller_iNAKA9w2rKDkz,
This is Sakura from Amazon. Welcome to Seller Forums.
As I understand it, this is the main issue with your listings.
Are you sure that your product's labelling is correct in all aspects?
Here you can find all the information about Food supplement labelling:
Food supplement requirements for the UK-> Labelling requirements
Also, could you share with me the Seller Support case ID?
Regards,
Sakura