Please Help me to solve the issue

Below is what I Have mailed to Amazon

Dear Amazon Team,

I hope this email finds you well. We are writing in response to the infringement issues associated with the following ASINs: B09FY6PXNK, B097LDF8MJ, B09B3NBLVF, B09FY7C9VM, and B09FY6BSPS. We take these matters extremely seriously and want to ensure you that we have conducted an in-depth investigation to fully understand the root causes of the issues. Furthermore, we have implemented corrective measures to ensure that similar issues will not recur in the future.

We appreciate your guidance in this matter and provide below the requested information to support our appeal.

1. Greater Detail on the Root Causes of the Infringement

Upon careful review of our internal processes and communications with our suppliers, we have identified the following potential root causes of the infringement:

Inconsistent Documentation: During the listing process for the affected ASINs, we discovered that some product details, including certain licensing documents and authorization letters from our suppliers, were not properly updated. This oversight may have resulted in confusion regarding the authenticity and legality of our products, despite them being sourced from authorized distributors.

Brand Authorization Issues: Some of the products in question were listed using generic or incomplete product titles and descriptions, which may have caused confusion with trademarked brands. This might have been misinterpreted as an infringement on brand rights, even though we have full authorization to sell these products.

Product Descriptions and Images: In some cases, minor discrepancies between the product descriptions and images provided by our suppliers and those listed on Amazon may have contributed to the infringement notices. These discrepancies may have been interpreted as misrepresentation of the products.

2. Greater Detail on the Actions Taken to Resolve the Complaint

To address the above root causes and ensure full compliance with Amazon’s policies, we have taken the following actions:

Review and Update of Documentation:

We have conducted a full audit of the documentation for each of the affected ASINs. This includes gathering and verifying invoices, letters of authorization, and any other licensing agreements from our suppliers. All documentation has been cross-referenced to ensure consistency with the products we have listed. Any discrepancies or missing information have been corrected, and we will ensure that all future listings include complete and accurate documentation.

Supplier Communication:

We have reached out to all relevant suppliers to ensure that we have the proper authorization to sell their products on Amazon. This includes requesting updated letters of authorization and reviewing our supplier contracts to confirm that we are in full compliance with Amazon's intellectual property guidelines.

Improved Listing Practices:

To prevent future issues, we have implemented stricter guidelines for creating and updating product listings. This includes ensuring that all product titles, descriptions, images, and brand names are accurate and compliant with the relevant intellectual property rights. We are also working to ensure that all listings clearly reflect the authenticity and sourcing of our products to prevent any potential misinterpretation.

Temporary Suspension of Affected Listings:

As a precautionary measure, we have temporarily removed the affected ASINs from our inventory until we have resolved the matter to Amazon’s satisfaction. This will allow us to carefully review and adjust the listings to ensure full compliance with Amazon's policies before they are reinstated.

Internal Compliance Team:

To further enhance our efforts, we have established a dedicated compliance team that is responsible for reviewing all future product listings before they go live. This team will focus on ensuring that all documentation, product details, and intellectual property rights are properly handled and aligned with Amazon’s policies.

3. Greater Detail on How Our Account Has Complied with Your Policy

We have always strived to adhere to Amazon's policies, and we take our responsibilities as a seller very seriously. The steps we have taken demonstrate our commitment to compliance:

Transparency and Authenticity:

We source all of our products from reputable suppliers, and we maintain complete transparency with regard to our product sourcing and documentation. Our team verifies all product documentation, such as invoices and letters of authorization, to ensure that we are selling authentic, authorized products. This practice ensures compliance with Amazon's product authenticity policies.

Intellectual Property Compliance:

Our team conducts due diligence when creating product listings to avoid infringing on the intellectual property rights of brands. We review product titles, descriptions, and images to ensure that they do not mislead customers or violate any intellectual property rules. We are also vigilant in reviewing brand names and trademarks to prevent any inadvertent infringement.

Ongoing Policy Reviews:

We regularly review Amazon's seller policies to stay updated on any changes or updates. We also make sure that our internal processes align with Amazon's policies, particularly with respect to intellectual property rights, product authenticity, and proper documentation.

4. Greater Detail on Evidence or Examples that Demonstrate Our Compliance

To further demonstrate our commitment to compliance, we have provided the following evidence:

Letters of Authorization:

We will list now products which we have letter of authorization. And We are working towards it

Licensing Agreements:

In cases where products require specific licensing agreements, we will include the necessary documents to demonstrate that we are authorized to list and sell these products on Amazon’s platform.

Revised Listings:

We will made updates to the affected product listings, including revising product titles, descriptions, and images to ensure they fully comply with Amazon's intellectual property policies. We have also worked to clarify the authenticity of the products to avoid any further confusion.

5. Other Relevant Information

We would like to emphasize that our intention has always been to fully comply with Amazon’s policies. The issues leading to the infringement notices were not intentional, and we believe they stemmed from misunderstandings or oversights that we have since addressed. We have taken the necessary corrective actions to prevent this from happening again and have implemented stricter internal processes to ensure full compliance moving forward.

6. Supporting Details if Actions Were Made in Error

We understand that errors may sometimes occur in the review process, and we respectfully request that you consider the possibility that the actions taken against our account may have been in error. We have provided all the necessary documentation to prove that our products are authentic and sourced from authorized distributors. If there was any misunderstanding or confusion related to our listings, we hope that the documentation and corrective actions outlined above will demonstrate our commitment to compliance and allow for the reinstatement of our listings.

Conclusion

In conclusion, we sincerely apologize for any issues caused by the infringement notices associated with the ASINs B09FY6PXNK, B097LDF8MJ, B09B3NBLVF, B09FY7C9VM, and B09FY6BSPS. We have taken immediate and thorough actions to address the root causes of the infringement, rectify the issues, and prevent future occurrences. We are fully committed to complying with Amazon’s policies and ensuring that all of our future listings are handled in full compliance with intellectual property laws and Amazon's guidelines.

We greatly value our partnership with Amazon and are eager to resolve this matter swiftly. Please do not hesitate to reach out if you require any further information or clarification. We appreciate your time and consideration and look forward to your positive response.