Assistance Required: Deactivation of Seller Account
Dear Support Team/Amazon Seller Support!
I am writing regarding the deactivation of my Capital Bazar seller account. This occurred before I was able to create any listings or make any sales. The deactivation notice mentioned that the issue stems from multiple accounts associated with my name.
I have thoroughly reviewed the situation, as I have only intentionally set up one seller account. Upon logging in, I noticed that I am prompted to choose between two accounts, both sharing the same name and merchant IDs for the North America and Europe stores. My intent is to sell solely in the USA for now.
Could the issue be due to duplicate, identical accounts? If so, I would like guidance on how to delete one of these accounts to resolve the matter and have the remaining account reactivated. Alternatively, if there is another underlying issue, I would appreciate further clarification to address it effectively.
I have submitted reactivation requests previously but have only received unhelpful responses. I would greatly appreciate your assistance in resolving this matter so I can proceed with my business plans.
Thank you for your time and support.
Best regards,
Capital Bazar LLC
Assistance Required: Deactivation of Seller Account
Dear Support Team/Amazon Seller Support!
I am writing regarding the deactivation of my Capital Bazar seller account. This occurred before I was able to create any listings or make any sales. The deactivation notice mentioned that the issue stems from multiple accounts associated with my name.
I have thoroughly reviewed the situation, as I have only intentionally set up one seller account. Upon logging in, I noticed that I am prompted to choose between two accounts, both sharing the same name and merchant IDs for the North America and Europe stores. My intent is to sell solely in the USA for now.
Could the issue be due to duplicate, identical accounts? If so, I would like guidance on how to delete one of these accounts to resolve the matter and have the remaining account reactivated. Alternatively, if there is another underlying issue, I would appreciate further clarification to address it effectively.
I have submitted reactivation requests previously but have only received unhelpful responses. I would greatly appreciate your assistance in resolving this matter so I can proceed with my business plans.
Thank you for your time and support.
Best regards,
Capital Bazar LLC
4 replies
Seller_4zBzdtgCyS9EI
you need to activate all Global accounts you have. After this, you can put stores you don't use on permanent vacation (do not attempt to close any!) Once you have completed activation/verification for the Europe account, you can get your US account reactivated.
Levi_Dylan_Amazon
Hello @Seller_RKTf0peJ15eny,
Thank you for reaching out here on the forums.
I see that your account has been deactivated for a violation of the multiple accounts policy and you are seeking clarity as to how this occurred and guidance to get this resolved. I understand that this is confusing and stressful for you so I am here to help in any way I can.
I want to point out that @Seller_4zBzdtgCyS9EI has provided very helpful and accurate guidance above. This means that you have opted in for global selling and one or more stores in the European region have become deactivated. To address this, you must visit your European stores to learn why they are deactivated and what is required for reinstatement. You can do this by checking your performance notifications and finding the one regarding the deactivation.
Once you have addressed the concerns in the Europe region your North American stores will be eligible for reinstatement. If you would like additional guidance please post the deactivation performance notification from the store in Europe and I will take a look.
I hope this is helpful for you and please don't hesitate to reach back out with further questions. The forums community and I are here to support you.
Wishing you the best,
LeviDylan
