My Seller Central Deactivated (Your account has failed our verification process)
“Help Required please this I all savings I have put in that and I have run 3 months and suddenly after all marketing and spends my account got deactivated with no reason.”
First mail I have received from Amazon
Hello,
Your payments account has failed our verification process. As a result, you can no longer sell on any of Amazon’s UK or European Marketplaces.
You can access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.
The email i have received got my account deactivated
Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
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That was the email I have received and got my account deactivated. I have also written the appeal as well attached all my personal and business signed and stamped documents with numbering sequence and same process from my company email attached docs with that as well. then in a few hours, I have got a mail from Amazon
Hello,
We reviewed your account and the information you provided, and we have decided that you may not open a Selling on an Amazon account. You cannot sell on Amazon UK and Amazon European marketplaces if you do not have a Selling on Amazon account.
We may not respond to further emails about this issue. If you register any new accounts, we will also decline them.
The Amazon Payments Team
My Seller Central Deactivated (Your account has failed our verification process)
“Help Required please this I all savings I have put in that and I have run 3 months and suddenly after all marketing and spends my account got deactivated with no reason.”
First mail I have received from Amazon
Hello,
Your payments account has failed our verification process. As a result, you can no longer sell on any of Amazon’s UK or European Marketplaces.
You can access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.
The email i have received got my account deactivated
Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
------------------------------------------------
That was the email I have received and got my account deactivated. I have also written the appeal as well attached all my personal and business signed and stamped documents with numbering sequence and same process from my company email attached docs with that as well. then in a few hours, I have got a mail from Amazon
Hello,
We reviewed your account and the information you provided, and we have decided that you may not open a Selling on an Amazon account. You cannot sell on Amazon UK and Amazon European marketplaces if you do not have a Selling on Amazon account.
We may not respond to further emails about this issue. If you register any new accounts, we will also decline them.
The Amazon Payments Team
14 replies
Seller_7VbclcPFFRTnc
Unfortunately that sound quite final but just to check…
Are you living in UK?
Sole trader or Ltd ?
VAT registered ?
What documents did you upload ?
What bank are you using ?
Seller_DROodOAYHftnc
It’s in situations like this where you just wish that Amazon would be more precise and say EXACTLY what the problem is, for the seller to at least understand.
Seller_y7wlA8Npjq1Or
2 things stand out wise not accepted on amazon and your threshold assumption is incorrect. If your in Pakistan then vat registered immediately there is no threshold.
Seller_iBrSIJDZKlsXi
As BOB1 said, there is no threshold for VAT if you are from outside UK.
Additionally, they said, that they couldnt verify your details, do you have address in UK for returns and business address? where is your company address registered? are your documents matching exactly to what you did put in when registering account?
Regardless, the response from Amazon indicates very final response… I will venture a guess, did you contact them like million times trying to force them to retract their decision? Because it looks like you really annoyed someone there:
Feels like you may have asked them if you should start over, which obviously is a bad idea
Seller_XWGbfU644XAkQ
Can you please tell me where is your company registered? What business and personal address did you provide to Amazon?
Did you even start selling or did this just happen after the video verification process?
