Hi All,
Just a heads up from a dilemma I find myself in with an inbound shipment to Amazon FBA which is going to cost me ££££’s.

I have a shipment inbound with many pallets from my supplier in China that is just clearing customs as we speak, Amazon have cancelled the shipment as it’s surpassed the 90 day limit which means my forwarding company will not be able to book a delivery slot using the shipment references etc. They weren’t able to book a delivery slot until it cleared customs. The production of the order was delayed due to Chinese New Year / Covid. The shipping was then significantly delayed by the Suez Canal issue and UK port congestion. Therefore, it breached the 90 day limit on Amazon shipments.

I have contacted Amazon for advice and to try and re-open the shipment and all they’ve said is ‘we cannot re-open the shipment and you must create a new shipment’.

Problems this is going to cause…

• If I create a new shipment in Amazon, one of the items now has a 200 unit limit as I have been out of stock for so long, the original shipment had 1500 units. It is pre-palletised ready to go in as per the original shipment.

• All pallets and cartons will have to be broken down and re-labelled before being shipped back into Amazon if I create a new shipment.

• I don’t have access to a warehouse or unit that could handle so many pallets to turn this around.

Amazon are the most frustrating company to try work with and there seems to be no common sense or discretion allowed. Just a heads up for anyone else that might come across this problem, there doesn’t seem to be a solution that won’t cost an arm and a leg or delay stock getting into Amazon.

Avoiding the issue in the first place is really the only remedy

If anyone else has any similar experiences or advice I’d love to hear it…