switcheroo FBA order return reimbursement claim
Just want some clarification after the new FBA inventory reimbursement policy took effect. Should switcheroo FBA order return reimbursement still be based on the amount of the customer refund, not the cost of product?
amazon announcement says: "For items that are lost or damaged after a customer order in Amazon’s store, we’ll continue to reimburse you for the sales price on the original order minus applicable fees".
Furthermore, the amazon reimbursement policy link also states:
Post-order lost or damaged events (customer return claims)
If we elect to reimburse you for a customer return claim, the value of the reimbursement is based on the refund or replacement given to the customer on your FBA order. If Amazon refunded or replaced an item on your FBA order, we calculate the reimbursement value as the refund amount or the price of the replacement item on the original order minus applicable fees.
switcheroo FBA order return reimbursement claim
Just want some clarification after the new FBA inventory reimbursement policy took effect. Should switcheroo FBA order return reimbursement still be based on the amount of the customer refund, not the cost of product?
amazon announcement says: "For items that are lost or damaged after a customer order in Amazon’s store, we’ll continue to reimburse you for the sales price on the original order minus applicable fees".
Furthermore, the amazon reimbursement policy link also states:
Post-order lost or damaged events (customer return claims)
If we elect to reimburse you for a customer return claim, the value of the reimbursement is based on the refund or replacement given to the customer on your FBA order. If Amazon refunded or replaced an item on your FBA order, we calculate the reimbursement value as the refund amount or the price of the replacement item on the original order minus applicable fees.
5 replies
Seller_7oRqSa2nEp4id
I've been trying to get the same clarification. Every switcheroo claim I have done since April 1st has been reimbursed at the sourcing cost. Every time I ask them why, they reply with it falls under the lost and damaged policy for pre order events. I've replied with that same post order part from the policy and I have not gotten anywhere. I've had over 10 cases back and forth. Done chats. They just keep asking me for invoices to go over the sourcing cost. It doesn't seem to mention anywhere in the updates to the policy about wrong item returned cases or why they would consider a wrong item returned claim a pre order event.
Seller_iQ6jM2NXTpoLj
If this is not considered an after sale loss event, what is?
Seller_zSWez2Mzpdboa
The Policy at Amazon is very "straightforward" to maximize profits at the expense of everyone else. and to shift away responsibility from themselves.
Seller_pAiS7b4evCQoa
I am not understanding this either. Every switcheroo claim is being reimbursed at sourcing cost. Why should that be? it's a post-order reimbursement. No clarity from seller support and very frustrating to deal with.
