ACCOUNT INCORRECTLY ISSUED TO THE US AND NOT SOUTH AFRICA
I recently created a new AMAZON Seller account via the link: https://sell.amazon.com/global-selling/south-africa. This was meant to be a Seller account ONLY for SOUTH AFRICA. I DO NOT see SOUTH AFRICA on the list of Marketplaces only the US! YOU GUYS ALSO INCORRECTLY BILLED ME 45.99 USD. THE FEE FOR AMAZON SA IS ONLY 1 USD for the individual seller account WHICH ENDS 31 DECEMBER 2023. PLEASE CHANGE MY ACCOUNT TO SOUTH AFRICA AND CORRECT THE INCORRECT OVERCHARGE!
I've been in an hour-long chat with one of the Amazon customer service reps and I've got no help to resolve this issue, my chat was merely "transferred" to the "specialist team" who will reach out to me by email. And every time I use the above link to access the ZA seller's portal, I keep getting re-routed to the US portal.
THIS IS SUPER FRUSTRATING!
ACCOUNT INCORRECTLY ISSUED TO THE US AND NOT SOUTH AFRICA
I recently created a new AMAZON Seller account via the link: https://sell.amazon.com/global-selling/south-africa. This was meant to be a Seller account ONLY for SOUTH AFRICA. I DO NOT see SOUTH AFRICA on the list of Marketplaces only the US! YOU GUYS ALSO INCORRECTLY BILLED ME 45.99 USD. THE FEE FOR AMAZON SA IS ONLY 1 USD for the individual seller account WHICH ENDS 31 DECEMBER 2023. PLEASE CHANGE MY ACCOUNT TO SOUTH AFRICA AND CORRECT THE INCORRECT OVERCHARGE!
I've been in an hour-long chat with one of the Amazon customer service reps and I've got no help to resolve this issue, my chat was merely "transferred" to the "specialist team" who will reach out to me by email. And every time I use the above link to access the ZA seller's portal, I keep getting re-routed to the US portal.
THIS IS SUPER FRUSTRATING!
17 replies
Connor_Amazon
Hi @Seller_GGRXclRqMJTlv
Connor from Amazon here, I've reviewed your account and did confirm you did sign up via the .com website not the South Africa one.
I understand your frustration, what you can do now is downgrade to the individual account and then request a refund by creating a regular support case (not a chat one).
From there support will assist further, as for the account since you registered in NA, you can either complete verification process and then expand to South Africa or you can start over with a new account, but that will have to be with new e-mail and new phone number.
Let me know if you have any other concerns or questions,
Connor
