Request for Assistance with Removing Inaccurate 1-Star Seller Feedback
Dear Amazon Support Team,
ORDER ID: 702-0626888-8813002
I am a seller on Amazon using the FBM (Fulfilled by Merchant) model. Recently, a customer left a 1-star seller feedback with the comment "Product not as described." However, I believe this feedback is not related to the seller's performance but rather to the product itself.
As an FBM seller, I am only responsible for selling and shipping the product. I am neither the manufacturer nor the brand owner. Therefore, I do not have control over the product's description or specifications. I have already attempted to contact the customer to clarify this misunderstanding, but I have not yet received a response.
As per Amazon's feedback policy, seller feedback should only reflect the seller's performance. In this case, the feedback seems to be related to the product itself rather than my performance as a seller. Given that this feedback is not relevant to my seller activities, I kindly request that it be removed.
This 1-star feedback is impacting my account health and performance, and I would greatly appreciate any assistance in resolving this issue.
Thank you for your attention and support.
Sincerely,
Request for Assistance with Removing Inaccurate 1-Star Seller Feedback
Dear Amazon Support Team,
ORDER ID: 702-0626888-8813002
I am a seller on Amazon using the FBM (Fulfilled by Merchant) model. Recently, a customer left a 1-star seller feedback with the comment "Product not as described." However, I believe this feedback is not related to the seller's performance but rather to the product itself.
As an FBM seller, I am only responsible for selling and shipping the product. I am neither the manufacturer nor the brand owner. Therefore, I do not have control over the product's description or specifications. I have already attempted to contact the customer to clarify this misunderstanding, but I have not yet received a response.
As per Amazon's feedback policy, seller feedback should only reflect the seller's performance. In this case, the feedback seems to be related to the product itself rather than my performance as a seller. Given that this feedback is not relevant to my seller activities, I kindly request that it be removed.
This 1-star feedback is impacting my account health and performance, and I would greatly appreciate any assistance in resolving this issue.
Thank you for your attention and support.
Sincerely,
7 replies
Seller_GUhvLg4GULFsB
@Ricardo_Amazon
Could you please assist me with the removal of this feedback? It seems to be related to the product description rather than my performance as a seller. I would greatly appreciate your help in resolving this issue.
Thank you so much!
Best regards,
Seller_VXA2aspMqpZ4o
Was the product you shipped exactly as per the listing you are selling on?
If it is then you are probably right that the buyer left in inaccurate review but good luck getting it removed.
If you are selling a product that does not match the listing then you are at fault and the review is valid
Seller_LTv2zrpA8Qcn1
No reason why it shouldn't be removed. Check out this thread:
https://sellercentral.amazon.com/seller-forums/discussions/t/1a666706-f996-42c7-87ff-6bd836bd32e2
(Amazing)
Ricardo_Amazon
Hello @Seller_GUhvLg4GULFsB,
Ricardo from Amazon here.
I appreciate the tag! After looking at the comment, it does in fact qualify for removal.
Feedback has been removed. Feel free to check your account!
