I’ve had one of my categories suspended so am in the process of writing an appeal. The reason for being under 95% is threefold - several ‘Invalid’ IDs with no tracking input, several where tracking was initially entered from buying online postage from RM but subsequently given new numbers at the post office (and not amended on orders) and lastly where on a few occasions I’d inadvertently input the letter O instead of a number 0.

So here is my poa so far - really grateful for any comments/advice/room for improvement before sending it off. Thanks.

The root causes that led to a lower than expected Valid Tracking Rate:

1) I did not fill in some tracking numbers at all which led to there being some 'Invalid' entries in my VTR

2) some labels purchased from Royal Mail online and initially input into orders were allocated new tracking numbers and/or carriers when dropping parcels at the post office but not subsequently updated on the orders

3) on occasion Royal Mail tracking numbers have been mistakenly, and carelessly, entered with the letter 'O' instead of a number '0' leading to 'Invalid' entries

What actions I have taken to resolve the lower than expected Valid Tracking Rate?

1) & 3) In order to prevent there being any missing or inaccurate tracking numbers I have now employed someone to assist purely in the recording of valid tracking numbers into every order

2) to avoid any possibility of being allocated different tracking numbers or carriers once already input, I have now signed up to a Royal Mail Business account. By picking up my mail it will avoid entirely any need to visit the post office and potentially receiving different tracking numbers.

What steps I have taken to prevent a lower than expected Valid Tracking Rate going forward

We have now re-read and familiarised ourselves with both the Valid Tracking Rate Policy (https://sellercentral.amazon.co.uk/help/hub/reference/G201817070?ref=sp_st_vtr_summary) and the Valid Tracking Rate FAQ (https://sellercentral.amazon.co.uk/help/hub/reference/202014610) in depth, noting the importance of inputting valid tracking numbers/carriers into all orders in order to prevent future Invalid IDs and breach of VTR policy and of course importantly, giving the customer a good buying experience. I believe both the collection of my mail by Royal Mail and the employment of an extra person dedicated to VTR responsibility will achieve this goal.