UK account deactivated due to linked USA selling account
We have been selling on amazon.co.uk since 2014. We maintain stock in FBA and regularly interact with our amazon UK account manager who is helping us grow sales. Yesterday we recieved a deactivation notice from amazon.co.uk because they believe we have a separate account that was enforced which needs to be reactivated before we can sell on amazon.co.uk .
Now the separate account they are referring to might be our amazon.com selling account which is already linked under our global accounts list. So why is it being treated as a separate account?
Back in the days there was no global selling feature so we have to create a separate selling account on marketplaces outside the EU which is exactly what we did when we started selling on Amazon.com . We linked it to our EU accounts as soon as Amazon rolled out the global selling feature.
Unfortunately our amazon.com account was suspended in 2019 . We send a number of plan of actions for over an year but all of them was responded by the “computer” and not human so we gave up.
I spoke to the Account health team on Amazon.com who said it is unlikely that they would consider further appeals and advised me that they may never reactivate our account. And he sent the following email as well after the phone call :
“At this stage, our department, Account Health Support, is not able to assist you in reactivating your Selling Privileges.”
Since its obvious that it is not possible to reinstate our amazon.com account , how are we going to reactivate our amazon.co.uk ? Amazon says we breached section 3 of their business policy but that’s not true because both of our accounts are under one global selling account and under one company. We never created a separate seller account except for selling on Amazon.com before amazon intrdouced the global selling feature. We login to all accounts using a single login email.
As far as I understand, suspension of amazon.com account is not a reason for the automatic suspesion of amazon.co.uk .
Our amazon.co.uk is the only source of income at the moment so I would be grateful if someone could clarify how we could prove that the two “separate” accounts they are referring to are in fact one legal entity trading in two different jurisdictions (or markeplaces)
UK account deactivated due to linked USA selling account
We have been selling on amazon.co.uk since 2014. We maintain stock in FBA and regularly interact with our amazon UK account manager who is helping us grow sales. Yesterday we recieved a deactivation notice from amazon.co.uk because they believe we have a separate account that was enforced which needs to be reactivated before we can sell on amazon.co.uk .
Now the separate account they are referring to might be our amazon.com selling account which is already linked under our global accounts list. So why is it being treated as a separate account?
Back in the days there was no global selling feature so we have to create a separate selling account on marketplaces outside the EU which is exactly what we did when we started selling on Amazon.com . We linked it to our EU accounts as soon as Amazon rolled out the global selling feature.
Unfortunately our amazon.com account was suspended in 2019 . We send a number of plan of actions for over an year but all of them was responded by the “computer” and not human so we gave up.
I spoke to the Account health team on Amazon.com who said it is unlikely that they would consider further appeals and advised me that they may never reactivate our account. And he sent the following email as well after the phone call :
“At this stage, our department, Account Health Support, is not able to assist you in reactivating your Selling Privileges.”
Since its obvious that it is not possible to reinstate our amazon.com account , how are we going to reactivate our amazon.co.uk ? Amazon says we breached section 3 of their business policy but that’s not true because both of our accounts are under one global selling account and under one company. We never created a separate seller account except for selling on Amazon.com before amazon intrdouced the global selling feature. We login to all accounts using a single login email.
As far as I understand, suspension of amazon.com account is not a reason for the automatic suspesion of amazon.co.uk .
Our amazon.co.uk is the only source of income at the moment so I would be grateful if someone could clarify how we could prove that the two “separate” accounts they are referring to are in fact one legal entity trading in two different jurisdictions (or markeplaces)
8 replies
Seller_7VbclcPFFRTnc
Just to double check, have you asked them for the name of the linked account and did that confirm it was your .com account ?
Seller_3Kv5vVZEwGD5b
We received a response from Amazon India which says this :
We received your submission but do not have enough information to reactivate your offer at this time. To reactivate your listing, please send the following:
– The root cause(s) of the policy violation.
– The actions you have taken to resolve the policy violation.
– The steps you have taken to prevent this violation in the future.
They also warned that our account will be permanently deactivated if we do not submit he requested information in 30 days
We have already addresses these issues in the plan. The root cause was incorrect products being ulpoaded to Amazon by one of the freelancers who worked on this account.
The actions we have taken to prevent policy violation is to delete all products and listings and never list them again. We can’t delete the entire 177,000 items manually. we have to upload a purge and replace file which requires the account to be active
I have also explained in detail how we would prevent this issue in the future. Unfortunately I have no idea what else they want us to tell because whatever we wrote there are sensible honest facts.
I also explained that we are a UK business that wanted to sell in India and set up this account with the same company information we have in all other marketplaces which is completed acceptable in Amazon’s business policy terms.
I also explained that the listings were created by a freelancer not us. In fact the freelancer put their bank account details instead of us and made these changes after we have decided to close down the account. The account was never live or sold anything becuase we didn’t even compelete the basic account information that is required to activate the account
Now how do we get out of this situation? We simply can’t afford months long fight as we ran out of cash for even the basic needs. Is there any chance we could speak to a senior manager who would understand the core issue and help rectify it?
The account health team in India is completely unresponsive
Seller_3Kv5vVZEwGD5b
Hello all, to those who are following this thread I would appreciate your kind help. We kept receiving conflicting advise from account health team who initially said the .com account is okay to remain deactivated as its already linked to our UK account as part of global selling program. They wanted us to address the India account. Now they are saying its completely fine to ingore India account and we should get .com reactivated.
And we submitted the appeal yesterday at .com which was rejected within a few hours with the same email they send us all the time. For those who are wondering why the .com was suspended , it was for suspected IP rights violations and brand complaints (which were all proved to be false) . We still took ownership of the allegations and provided our plan of action and evidences which incldes written confirmation from brands and distrubutors that we are a legitimate reseller of their brands.
For some reason, the seller performance team is competely oblivious . The allegations against us in the US is completely baseless as the alleged brands Kingston, Fujitsu and Durable UK have already come forward to help us because they know that we are a legitimate reseller of their brands.
The only area we fell short is data quality. Since we get product data for IT components from various sources, there was inaccuracy in some of the listings such as mismatching EANs or titles but not bad enough to warrant IP rights infringment complaints.
We have provided details of our suppliers, our purchase invoices, letters from our distributors and email communication from brands. Some of them haven’t even complained in the first place. At our peak we used to turn over nearly $50k per month on Amazon and every single item we sold can be traced back to its origin which would be their approved distributor.
I honestly don’t think the seller performance have gone through our appeal or evidences as the responses they are providing makes no sense whatsoever
Is there really a way out? We really need to get this sorted so any help in terms of advise from forum members or intervention from Amazon would be highly appreciated. Thank you all
