Proof of address verfication issue
My account is deactivated due to proof of address verification failure. I am struggling to reactivate it since last 1 month.
I have an appeal chance now. The current issue which I have in my mind is that Banks in UK write the name as [first name] [last name]. Where as my seller central name is [first name] [middle name] [last name]. Although I provided bills for GAS, Water, and Telephone that had First, Middle, and Last names on them. My bank statement shows my First and Last names.
Despite this, Amazon still does not accept the documents and displays an error message.
"We were unable to verify some of your primary information
Proof of Address - Bank account statement
. Invalid Documents"
After uploading all proofs of address, this error appears
Please help me
thanks
Proof of address verfication issue
My account is deactivated due to proof of address verification failure. I am struggling to reactivate it since last 1 month.
I have an appeal chance now. The current issue which I have in my mind is that Banks in UK write the name as [first name] [last name]. Where as my seller central name is [first name] [middle name] [last name]. Although I provided bills for GAS, Water, and Telephone that had First, Middle, and Last names on them. My bank statement shows my First and Last names.
Despite this, Amazon still does not accept the documents and displays an error message.
"We were unable to verify some of your primary information
Proof of Address - Bank account statement
. Invalid Documents"
After uploading all proofs of address, this error appears
Please help me
thanks
1 reply
Ash_Amazon
Hello @Seller_xIhlT1MOY2HfH,
Ash here to assist. It has been understood that you need help on the account reactivation.
The verification of your identity is required by law for the use of a payment account.
Did you get any recent deactivation notification? If yes, kindly share it on this thread for better assistance.
Please click here to know more on the KYC verification.
If you have any further questions, please don't hesitate to contact us on seller forums. The forums community and I, are here to assist with your concerns.
Regards,
Ash.
