I can't get a refund
Hello,
I've just been charged $47.99 from my bank account, even though I have no Amazon activity in the United States or France.
I can't get a refund or request one.
Who should I send my request to?
Thank you in advance.
Sincerely,
Frank Hazelart
I can't get a refund
Hello,
I've just been charged $47.99 from my bank account, even though I have no Amazon activity in the United States or France.
I can't get a refund or request one.
Who should I send my request to?
Thank you in advance.
Sincerely,
Frank Hazelart
2 replies
Seller_qTJiCxRI8PpIZ
You get charged for having your account open at all. If you're working something out, downgrade your account to individual or put your account on vacation mode so you won't get charged.
Connor_Amazon
Hi @Seller_9mUXqp9IMVt8d
Connor from Amazon here, thank you for reaching out.
I understand your frustration regarding the account related charges and I am here to help.
I have reviewed your account and can confirm that you downgraded to the individual plan and there won't be any further monthly subscription charges going forward. If you are looking to request a refund, please reach out to seller support by going to this link:
https://sellercentral.amazon.com/cu/contact-us ; from there create a support case to request a refund for the professional service.
Please keep in mind in the future even if you are not selling and you are signed up for the professional services, you will still be charged the monthly fee.
Let me know if there is anything else I can help you with.
Best regards,
Connor
