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Seller_3w2A4r9fBiv8B

The swatch image issue

Hi Support, @Michelle_Amazon @Glenn_Amazon @Atlas_Amazon

We are experiencing an issue with the swatch image. We have correctly uploaded the swatch image, but the "main image" is being displayed as the swatch in the live listing. Interestingly, our competitor can display the swatch image correctly. Is there a specific procedure we need to follow to achieve the same?

We share the same category with our competitor, and we offer the same type of product. We have also sought help from Seller Central, but there has been no change in the live listing. The Case ID for our inquiry is 14345532751.

Please refer to the attached image to understand the issue. (Note: The image is not of our product; it is just a random listing used as an example.)

Thanks.

img
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7 replies
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user profile
Seller_3w2A4r9fBiv8B

The swatch image issue

Hi Support, @Michelle_Amazon @Glenn_Amazon @Atlas_Amazon

We are experiencing an issue with the swatch image. We have correctly uploaded the swatch image, but the "main image" is being displayed as the swatch in the live listing. Interestingly, our competitor can display the swatch image correctly. Is there a specific procedure we need to follow to achieve the same?

We share the same category with our competitor, and we offer the same type of product. We have also sought help from Seller Central, but there has been no change in the live listing. The Case ID for our inquiry is 14345532751.

Please refer to the attached image to understand the issue. (Note: The image is not of our product; it is just a random listing used as an example.)

Thanks.

img
10
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7 replies
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7 replies
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Seller_iobipI6xASRkh
In reply to: Seller_3w2A4r9fBiv8B’s post

Have you tried using a flat file to override the current settings?

10
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Glenn_Amazon
In reply to: Seller_3w2A4r9fBiv8B’s post

Hi there @Seller_3w2A4r9fBiv8B,

Thank you for reaching out with your concerns with your listings and variations. I've reviewed your case and the recommendations from @Seller_iobipI6xASRkhand it looks like you have gotten solutions so far. If you are still having issues please reach out to me with your most recent Seller Support case. Thank you for your understanding.

-Glenn

10
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user profile
Seller_3w2A4r9fBiv8B

The swatch image issue

Hi Support, @Michelle_Amazon @Glenn_Amazon @Atlas_Amazon

We are experiencing an issue with the swatch image. We have correctly uploaded the swatch image, but the "main image" is being displayed as the swatch in the live listing. Interestingly, our competitor can display the swatch image correctly. Is there a specific procedure we need to follow to achieve the same?

We share the same category with our competitor, and we offer the same type of product. We have also sought help from Seller Central, but there has been no change in the live listing. The Case ID for our inquiry is 14345532751.

Please refer to the attached image to understand the issue. (Note: The image is not of our product; it is just a random listing used as an example.)

Thanks.

img
81 views
7 replies
10
Reply
user profile
Seller_3w2A4r9fBiv8B

The swatch image issue

Hi Support, @Michelle_Amazon @Glenn_Amazon @Atlas_Amazon

We are experiencing an issue with the swatch image. We have correctly uploaded the swatch image, but the "main image" is being displayed as the swatch in the live listing. Interestingly, our competitor can display the swatch image correctly. Is there a specific procedure we need to follow to achieve the same?

We share the same category with our competitor, and we offer the same type of product. We have also sought help from Seller Central, but there has been no change in the live listing. The Case ID for our inquiry is 14345532751.

Please refer to the attached image to understand the issue. (Note: The image is not of our product; it is just a random listing used as an example.)

Thanks.

img
10
81 views
7 replies
Reply
user profile

The swatch image issue

by Seller_3w2A4r9fBiv8B

Hi Support, @Michelle_Amazon @Glenn_Amazon @Atlas_Amazon

We are experiencing an issue with the swatch image. We have correctly uploaded the swatch image, but the "main image" is being displayed as the swatch in the live listing. Interestingly, our competitor can display the swatch image correctly. Is there a specific procedure we need to follow to achieve the same?

We share the same category with our competitor, and we offer the same type of product. We have also sought help from Seller Central, but there has been no change in the live listing. The Case ID for our inquiry is 14345532751.

Please refer to the attached image to understand the issue. (Note: The image is not of our product; it is just a random listing used as an example.)

Thanks.

img
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Seller_iobipI6xASRkh
In reply to: Seller_3w2A4r9fBiv8B’s post

Have you tried using a flat file to override the current settings?

10
user profile
Glenn_Amazon
In reply to: Seller_3w2A4r9fBiv8B’s post

Hi there @Seller_3w2A4r9fBiv8B,

Thank you for reaching out with your concerns with your listings and variations. I've reviewed your case and the recommendations from @Seller_iobipI6xASRkhand it looks like you have gotten solutions so far. If you are still having issues please reach out to me with your most recent Seller Support case. Thank you for your understanding.

-Glenn

10
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Seller_iobipI6xASRkh
In reply to: Seller_3w2A4r9fBiv8B’s post

Have you tried using a flat file to override the current settings?

10
user profile
Seller_iobipI6xASRkh
In reply to: Seller_3w2A4r9fBiv8B’s post

Have you tried using a flat file to override the current settings?

10
Reply
user profile
Glenn_Amazon
In reply to: Seller_3w2A4r9fBiv8B’s post

Hi there @Seller_3w2A4r9fBiv8B,

Thank you for reaching out with your concerns with your listings and variations. I've reviewed your case and the recommendations from @Seller_iobipI6xASRkhand it looks like you have gotten solutions so far. If you are still having issues please reach out to me with your most recent Seller Support case. Thank you for your understanding.

-Glenn

10
user profile
Glenn_Amazon
In reply to: Seller_3w2A4r9fBiv8B’s post

Hi there @Seller_3w2A4r9fBiv8B,

Thank you for reaching out with your concerns with your listings and variations. I've reviewed your case and the recommendations from @Seller_iobipI6xASRkhand it looks like you have gotten solutions so far. If you are still having issues please reach out to me with your most recent Seller Support case. Thank you for your understanding.

-Glenn

10
Reply
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