EU stock is being charged at EFN fee, not PAN-EU fee
Our stock held in the EU (being shipped to EU customers) is being charged an EFN fulfilment charge of €8.45, when it should be the PAN-EU FBA fulfilment charge.
With identical items (aside from colour) some are being charge the higher EFN rate of €8.45, whereas others are the lower PAN-EU FBA of €4.11. Stock is all held in the same location etc, so cannot see why there is this discrepency.
Has anyone had any experience with this. How to resolve/ will Amazon reimburse etc?
EU stock is being charged at EFN fee, not PAN-EU fee
Our stock held in the EU (being shipped to EU customers) is being charged an EFN fulfilment charge of €8.45, when it should be the PAN-EU FBA fulfilment charge.
With identical items (aside from colour) some are being charge the higher EFN rate of €8.45, whereas others are the lower PAN-EU FBA of €4.11. Stock is all held in the same location etc, so cannot see why there is this discrepency.
Has anyone had any experience with this. How to resolve/ will Amazon reimburse etc?
8 replies
Spencer_Amazon
Hello @Seller_rluydfDQ8rGNc,
I am Spencer with Amazon.
I checked with our partner team and found out an email was sent to you yesterday with an explanation.
Let me know if you need additional help.
Regards, Spencer
