Safe-T-Claim 47628-59900-4415625

The BOT does NOT comprehend that the buyer ordered a set of 4 and returned only 3.

Feb 11, 2025, 01:09 PM

As you can see in the description a set of 4 pieces were ordered and shipped.

Only 3 were returned. We deserve the value of the missing of product

Attachments: - we sent images of the shipping label and contents of the package

Feb 11, 2025, 01:09 PM

Dear XXXX LLC,

This is to confirm that SAFE-T claim ID: 47628-59900-4415625 has been filed for Order ID: 114-0782348-7709824 . Below are the claim details shared by you:

Reason for SAFE-T claim – Other

Details of the issue – As you can see in the description a set of 4 pieces were ordered and shipped.

=====>>Only 3 were returned. We deserve the value of the missing of product

Please expect a response from us within the next 7 working days. In case you have any queries with regard to this SAFE-T claim, please reply to this email with your questions.

Thank you for selling on Amazon and we wish you the very best!

Warm regards,

Amazon Seller Services

Feb 11, 2025, 01:09 PM

Dear AXXX ,

We have denied your reimbursement request for order 114-0782348-7709824.

Why is this happening?

The reimbursement claim does not cover outbound shipping costs. <<<<<<--------- WTHeck - Not related to the issue

Can I get a MOD to help out here - Clearly the BOT's are not comprehending the issue

Appreciate any help any of you might be able to offer :-)

@Cooper_Amazon

@Dougal_Amazon

@Danny_Amazon

@Sandy_Amazon