Dear Amazon Seller Performance Team,

I hope this message finds you well.

I am writing to humbly request a reconsideration of the deactivation of my seller account (UNIQUE NAUTICAL GENIUS). I understand that I made a serious mistake by offering a free item in exchange for a product review. This was done out of misunderstanding and lack of full awareness of Amazon’s strict Customer Communication Guidelines.

I sincerely apologize for this error. I now fully understand the gravity of this violation and deeply regret my actions. Please know that there was no intent to manipulate or harm Amazon’s trusted marketplace. I was simply trying to handle a difficult customer situation in good faith.

Since then, I have taken strong corrective measures, including:

Stopping all non-compliant communication immediately.

Gaining full clarity on Amazon’s policies by reviewing and training myself and my team.

Implementing internal checks and an SOP to ensure strict policy compliance in the future.

Maintaining detailed records of refunds, buyer chats, and timelines for accountability.

I have also attached relevant communication screenshots and refund details to show that I acted in good faith in resolving customer complaints.

This business is my only source of income, and I have always strived to provide a good experience to buyers. I kindly and respectfully request one final opportunity to prove that I can be a compliant and valuable member of the Amazon seller community.

Thank you so much for your time and understanding.

Sincerely,

Mohd Jishan

UNIQUE NAUTICAL GENIUS