Unfair Refunds!
we had a customer who wanted to return an item which was approved by amazon and they provided the return label to the customer the customer posted the item out and it was lost in the post we checked the tracking provided by amazon EVRI ITS BEEN SAYING ON THE WAY for the past 8 weeks we have not received the item back we asked the customer to contact the couriers as you are the sender customer filed a claim on amazon and they didn't even think twice and went on refunding the customer which is ridiculous we have not even received the item back and still they refunded if the item has not been delivered since jan 2025 we can expect that to be lost by evri such decisions made by amazon made us close our EU accounts with them we have lost our on £40.00 for item which we have not even received back UNFAIR DECISION !!!!!!!!!
Unfair Refunds!
we had a customer who wanted to return an item which was approved by amazon and they provided the return label to the customer the customer posted the item out and it was lost in the post we checked the tracking provided by amazon EVRI ITS BEEN SAYING ON THE WAY for the past 8 weeks we have not received the item back we asked the customer to contact the couriers as you are the sender customer filed a claim on amazon and they didn't even think twice and went on refunding the customer which is ridiculous we have not even received the item back and still they refunded if the item has not been delivered since jan 2025 we can expect that to be lost by evri such decisions made by amazon made us close our EU accounts with them we have lost our on £40.00 for item which we have not even received back UNFAIR DECISION !!!!!!!!!
7 replies
Seller_ZJhFeE3tNKzfh
what has happened is possibly exactly in line with Amazons policies.
If a prepaid return label has been supplied - then in theory the customer is supposed to get a refund at first scan.
If however the item is lost by the courier, as per this page...note the below...
What happens if the return is lost or damaged in transit?
You will be responsible for filing a claim directly with the carrier if a return is lost or damaged in transit. If this happens, and the item was not refunded through refund at first scan, process a full refund to the customer and file a claim directly with the carrier to receive a reimbursement.
So it all depends if the returned item ever got a scan by Evri at all. If it did, then its lost, you are supposed to refund the customer then claim from Evri (note, this is difficult as the label is Amazons, not yours). But that is the policy.
As you told the customer to claim themselves - they rightly opened an A-Z claim and won.
Seller_PQD1qZdYc2eG3
I've claimed before from Evri for a lost return. It's been a long time since I phoned so it may be a different process now but previously I rang 0330 808 5456 and you enter a tracking number that is NOT the return number. If you enter that you get told it's an Amazon one and can't progress any further.
You need to enter a number from an Evri account - if you don't use Evri I can give you a valid number. Once you enter the number and it gives the automated tracking info, you then get a number of options and one of them is to speak to someone. Once you get though to someone you give the correct tracking number and explain the situation and how their agreement with Amazon is clear that you have to claim from them direct. They can then open a claim.
Seller_ZJhFeE3tNKzfh
I remember that. insane you need Evri to lose ANOTHER parcel before you can claim for any Amazon parcels though.
Unfair Refunds!
we had a customer who wanted to return an item which was approved by amazon and they provided the return label to the customer the customer posted the item out and it was lost in the post we checked the tracking provided by amazon EVRI ITS BEEN SAYING ON THE WAY for the past 8 weeks we have not received the item back we asked the customer to contact the couriers as you are the sender customer filed a claim on amazon and they didn't even think twice and went on refunding the customer which is ridiculous we have not even received the item back and still they refunded if the item has not been delivered since jan 2025 we can expect that to be lost by evri such decisions made by amazon made us close our EU accounts with them we have lost our on £40.00 for item which we have not even received back UNFAIR DECISION !!!!!!!!!
Unfair Refunds!
we had a customer who wanted to return an item which was approved by amazon and they provided the return label to the customer the customer posted the item out and it was lost in the post we checked the tracking provided by amazon EVRI ITS BEEN SAYING ON THE WAY for the past 8 weeks we have not received the item back we asked the customer to contact the couriers as you are the sender customer filed a claim on amazon and they didn't even think twice and went on refunding the customer which is ridiculous we have not even received the item back and still they refunded if the item has not been delivered since jan 2025 we can expect that to be lost by evri such decisions made by amazon made us close our EU accounts with them we have lost our on £40.00 for item which we have not even received back UNFAIR DECISION !!!!!!!!!
Unfair Refunds!
we had a customer who wanted to return an item which was approved by amazon and they provided the return label to the customer the customer posted the item out and it was lost in the post we checked the tracking provided by amazon EVRI ITS BEEN SAYING ON THE WAY for the past 8 weeks we have not received the item back we asked the customer to contact the couriers as you are the sender customer filed a claim on amazon and they didn't even think twice and went on refunding the customer which is ridiculous we have not even received the item back and still they refunded if the item has not been delivered since jan 2025 we can expect that to be lost by evri such decisions made by amazon made us close our EU accounts with them we have lost our on £40.00 for item which we have not even received back UNFAIR DECISION !!!!!!!!!
7 replies
7 replies
Seller_ZJhFeE3tNKzfh
what has happened is possibly exactly in line with Amazons policies.
If a prepaid return label has been supplied - then in theory the customer is supposed to get a refund at first scan.
If however the item is lost by the courier, as per this page...note the below...
What happens if the return is lost or damaged in transit?
You will be responsible for filing a claim directly with the carrier if a return is lost or damaged in transit. If this happens, and the item was not refunded through refund at first scan, process a full refund to the customer and file a claim directly with the carrier to receive a reimbursement.
So it all depends if the returned item ever got a scan by Evri at all. If it did, then its lost, you are supposed to refund the customer then claim from Evri (note, this is difficult as the label is Amazons, not yours). But that is the policy.
As you told the customer to claim themselves - they rightly opened an A-Z claim and won.
Seller_PQD1qZdYc2eG3
I've claimed before from Evri for a lost return. It's been a long time since I phoned so it may be a different process now but previously I rang 0330 808 5456 and you enter a tracking number that is NOT the return number. If you enter that you get told it's an Amazon one and can't progress any further.
You need to enter a number from an Evri account - if you don't use Evri I can give you a valid number. Once you enter the number and it gives the automated tracking info, you then get a number of options and one of them is to speak to someone. Once you get though to someone you give the correct tracking number and explain the situation and how their agreement with Amazon is clear that you have to claim from them direct. They can then open a claim.
Seller_ZJhFeE3tNKzfh
I remember that. insane you need Evri to lose ANOTHER parcel before you can claim for any Amazon parcels though.
Seller_ZJhFeE3tNKzfh
what has happened is possibly exactly in line with Amazons policies.
If a prepaid return label has been supplied - then in theory the customer is supposed to get a refund at first scan.
If however the item is lost by the courier, as per this page...note the below...
What happens if the return is lost or damaged in transit?
You will be responsible for filing a claim directly with the carrier if a return is lost or damaged in transit. If this happens, and the item was not refunded through refund at first scan, process a full refund to the customer and file a claim directly with the carrier to receive a reimbursement.
So it all depends if the returned item ever got a scan by Evri at all. If it did, then its lost, you are supposed to refund the customer then claim from Evri (note, this is difficult as the label is Amazons, not yours). But that is the policy.
As you told the customer to claim themselves - they rightly opened an A-Z claim and won.
Seller_ZJhFeE3tNKzfh
what has happened is possibly exactly in line with Amazons policies.
If a prepaid return label has been supplied - then in theory the customer is supposed to get a refund at first scan.
If however the item is lost by the courier, as per this page...note the below...
What happens if the return is lost or damaged in transit?
You will be responsible for filing a claim directly with the carrier if a return is lost or damaged in transit. If this happens, and the item was not refunded through refund at first scan, process a full refund to the customer and file a claim directly with the carrier to receive a reimbursement.
So it all depends if the returned item ever got a scan by Evri at all. If it did, then its lost, you are supposed to refund the customer then claim from Evri (note, this is difficult as the label is Amazons, not yours). But that is the policy.
As you told the customer to claim themselves - they rightly opened an A-Z claim and won.
Seller_PQD1qZdYc2eG3
I've claimed before from Evri for a lost return. It's been a long time since I phoned so it may be a different process now but previously I rang 0330 808 5456 and you enter a tracking number that is NOT the return number. If you enter that you get told it's an Amazon one and can't progress any further.
You need to enter a number from an Evri account - if you don't use Evri I can give you a valid number. Once you enter the number and it gives the automated tracking info, you then get a number of options and one of them is to speak to someone. Once you get though to someone you give the correct tracking number and explain the situation and how their agreement with Amazon is clear that you have to claim from them direct. They can then open a claim.
Seller_PQD1qZdYc2eG3
I've claimed before from Evri for a lost return. It's been a long time since I phoned so it may be a different process now but previously I rang 0330 808 5456 and you enter a tracking number that is NOT the return number. If you enter that you get told it's an Amazon one and can't progress any further.
You need to enter a number from an Evri account - if you don't use Evri I can give you a valid number. Once you enter the number and it gives the automated tracking info, you then get a number of options and one of them is to speak to someone. Once you get though to someone you give the correct tracking number and explain the situation and how their agreement with Amazon is clear that you have to claim from them direct. They can then open a claim.
Seller_ZJhFeE3tNKzfh
I remember that. insane you need Evri to lose ANOTHER parcel before you can claim for any Amazon parcels though.
Seller_ZJhFeE3tNKzfh
I remember that. insane you need Evri to lose ANOTHER parcel before you can claim for any Amazon parcels though.
