Mediation Request Ignored for 23+ Working Days – Has Anyone Had This Issue?
Hi all,
I’m posting here in the hope of getting visibility from an Amazon moderator and also to hear from other sellers who may have gone through something similar.
We submitted a mediation request on 23 April 2025, under case ID 11050071162, regarding a deactivation for a product authenticity issue (which we’ve fully accepted and corrected). The 10 working day SLA has now long passed — it’s been over 23 working days — and we’ve received no contact or update whatsoever.
We submitted a second case afterwards to attach extra documentation, which triggered a duplicate case ID (11087446782). However, this appears to have caused some confusion, as we were told to refer back to the original case — the one we’ve still heard nothing on.
We’re a small UK-based seller, and this account is our only trading channel. We’ve done everything right since the deactivation:
✔️ Removed the offending ASIN
✔️ Cut ties with the supplier
✔️ Submitted corrective documentation
✔️ Followed mediation procedures to the letter
Yet, we’ve had radio silence.
Has anyone else experienced their mediation request being ignored or delayed far beyond the 10-day guidance?
If so, how did you escalate it or get it reviewed?
Would really appreciate any help, advice, or support from the community or a moderator. We’re trying to do the right thing but have no route of communication left.
Thanks in advance,
Alex
Mediation Request Ignored for 23+ Working Days – Has Anyone Had This Issue?
Hi all,
I’m posting here in the hope of getting visibility from an Amazon moderator and also to hear from other sellers who may have gone through something similar.
We submitted a mediation request on 23 April 2025, under case ID 11050071162, regarding a deactivation for a product authenticity issue (which we’ve fully accepted and corrected). The 10 working day SLA has now long passed — it’s been over 23 working days — and we’ve received no contact or update whatsoever.
We submitted a second case afterwards to attach extra documentation, which triggered a duplicate case ID (11087446782). However, this appears to have caused some confusion, as we were told to refer back to the original case — the one we’ve still heard nothing on.
We’re a small UK-based seller, and this account is our only trading channel. We’ve done everything right since the deactivation:
✔️ Removed the offending ASIN
✔️ Cut ties with the supplier
✔️ Submitted corrective documentation
✔️ Followed mediation procedures to the letter
Yet, we’ve had radio silence.
Has anyone else experienced their mediation request being ignored or delayed far beyond the 10-day guidance?
If so, how did you escalate it or get it reviewed?
Would really appreciate any help, advice, or support from the community or a moderator. We’re trying to do the right thing but have no route of communication left.
Thanks in advance,
Alex
1 reply
Seller_PU1yxhYzMAOnt
any update on this?
We also submitted mediation request and didnt hear anything back