Must frustrating conversation in my life with Amazon support regarding counterfiet claims
So I get a claim that a item I selling is counterfeit. Brand Bosch, so I appeal the claim and spend 2 hours getting 25 invoices over the course of 1 year that we have purchased these items on. The part number and description match and even say Bosch brand. Keep in mind these a large pallet orders of hundreds of parts. I list the distributors info and contact and even a direct link to the item in question on their website. All very clearly stating it is a Bosch brand item. It gets rejected. So I call the rep and they spend 20 minutes looking it all over and said its because I don't have tracking numbers on my invoices. THERE INVOICES, do they think I just paid for the stuff and let them keep it? Of course I took possession of these items, why would I have the invoice if they didn't ship. They don't put the PRO freight number on the invoices. She agrees but just states nothing she can do.
Absolutely the most frustrating thing to deal with on Amazon. A random customer can me a 30 second bogus claim that something is bad and the seller is forced to spend hours fighting it.
If any reps want to look at it.
ASIN: B018WNP6D2
SKU: 98-9986-B
I have 1 pdf binder with 25 invoices in it because the limit is 20 files. So I put them all together.
Must frustrating conversation in my life with Amazon support regarding counterfiet claims
So I get a claim that a item I selling is counterfeit. Brand Bosch, so I appeal the claim and spend 2 hours getting 25 invoices over the course of 1 year that we have purchased these items on. The part number and description match and even say Bosch brand. Keep in mind these a large pallet orders of hundreds of parts. I list the distributors info and contact and even a direct link to the item in question on their website. All very clearly stating it is a Bosch brand item. It gets rejected. So I call the rep and they spend 20 minutes looking it all over and said its because I don't have tracking numbers on my invoices. THERE INVOICES, do they think I just paid for the stuff and let them keep it? Of course I took possession of these items, why would I have the invoice if they didn't ship. They don't put the PRO freight number on the invoices. She agrees but just states nothing she can do.
Absolutely the most frustrating thing to deal with on Amazon. A random customer can me a 30 second bogus claim that something is bad and the seller is forced to spend hours fighting it.
If any reps want to look at it.
ASIN: B018WNP6D2
SKU: 98-9986-B
I have 1 pdf binder with 25 invoices in it because the limit is 20 files. So I put them all together.
5 replies
Seller_4zBzdtgCyS9EI
One of the invoices requirements is that the items show "shipped" (sale complete)
Seller_4zBzdtgCyS9EI
They will NOT call to verify anything that isn't exactly what they asked for.
Invoices must include:
A clearly displayed issue date within the past 365 days before the receipt of the performance notification.
Quantity sufficient to cover your sales volumes for each ASIN cited in the performance notification over the past 365 days.
Sales records for each of the ASIN associated with the policy violation. You may choose to highlight the specific product that you are appealing for, if the invoice has multiple different products bought on it.
Product identifiers that are easy to understand. These can include product name, model number, or Universal Product Code (UPC) that can be validated online.
Contact information of your supplier, including a name, phone number, address, and website. We won’t share this information with our retail team or other Amazon sellers.
Other important considerations for your invoices:
Any document you provide must be authentic and unaltered.
You can remove pricing information from the invoices, but make sure that all other information is visible and clear.
We might reach out to the supplier to verify your documents information and will always keep your suppliers’ information confidential.
The invoice must be in PDFs (.pdf) or image files (.jpg, .png, or .gif) format.
The invoice must document a completed and fulfilled transaction.
Note on suppliers: Your supplier should have a strong web presence that can be verified through government resources such as business tax registration numbers, where applicable, or other credible third-party sources such as brand websites or business directories.
What won’t be accepted?
The following will not be accepted for review:
Sales quotes, pro forma invoices, or any document that is sent in advance of a finalized invoice or completed transaction.
Self-issued invoices or invoices where the supplier appears to be the same business entity as the buyer.
Invoices that have been digitally manipulated or are in an editable format such as .xlsx (Excel) or .docx (Word).
Note: We may reject your invoices if they do not meet our requirements or if we otherwise evaluate that your invoices are inauthentic or inaccurate. If we reject an appeal that included invoices, refer to your Performance Notifications that will identify any reasons why we could not accept the invoices you provided.
Emet_Amazon
Hello @Seller_31rln9XBTnAVX,
Thank you for reaching out with your concerns of authenticity claims.
If any reps want to look at it.
ASIN: B018WNP6D2
SKU: 98-9986-B
I had reached out to our account health support teams surrounding the ASIN, they had advised this ASIN was reinstated and a performance notification advising on the review teams decision. Since this process can in some situations take up to 72 hours, is you ASIN active?
If you are still experiencing issues beyond 10/7/24, I would ask that you follow up with a screenshot confirming your situation so I can continue researching the issue.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
