Listing Still Inactive After Approval Email
Original Case: 17219263771 - Pending Amazon Action
Seller Central Case Created for Inactive Listing: 17235693761 - Pending Amazon Action
My listing became inactive due to safety concerns. I appealed the case and received an email on the 16th of this month that the ASIN has been approved and should be live on the website within 1 business day. However It's been 4 days now and I am reading from other posters that the compliance team takes 15-20 days to reply. My concern is that I am receiving emails requesting automatic removal because the listing is still inactive. If I should wait a bit longer It'd be understandable, however I'd appreciate any help I can get here. Thanks in advance.
Listing Still Inactive After Approval Email
Original Case: 17219263771 - Pending Amazon Action
Seller Central Case Created for Inactive Listing: 17235693761 - Pending Amazon Action
My listing became inactive due to safety concerns. I appealed the case and received an email on the 16th of this month that the ASIN has been approved and should be live on the website within 1 business day. However It's been 4 days now and I am reading from other posters that the compliance team takes 15-20 days to reply. My concern is that I am receiving emails requesting automatic removal because the listing is still inactive. If I should wait a bit longer It'd be understandable, however I'd appreciate any help I can get here. Thanks in advance.
4 replies
Seller_8BvRzK6YM6jZ1
Hello @Jameson_AmazonMaybe you can help me I see that you've helped others in this category before.
Michelle_Amazon
Hello @Seller_8BvRzK6YM6jZ1,
Thanks for reaching out. I have reviewed your case and have contacted the team to find out why you are not able to list your item after it was approved. Please close Case: 17235693761 as it's not with the correct team to be reviewed and I will follow up when I have a reply from the Product Compliance team.
Regards,
Michelle
