Get help and resources
Hello,
I am having ongoing issues accessing help through the “Get help and resources” section on Amazon.ca. My Amazon.ca seller account is currently stuck in the verification stage, and I seem to have no access to proper support or submission options on the platform.
In contrast, I have full access to resources and support on Amazon.com. However, when I contact support through Amazon.com, they direct me back to Amazon.ca — where the only available options are the two limited links under “Account Health,” which do not allow me to resolve the verification issue.
Please amazon support look into this matter as i have tried many times explaining and no luck and cases are not answered and my verification is stuck
I would greatly appreciate if someone could review my account access on Amazon.ca and help me unlock the ability to upload documents or contact the correct support team.
Get help and resources
Hello,
I am having ongoing issues accessing help through the “Get help and resources” section on Amazon.ca. My Amazon.ca seller account is currently stuck in the verification stage, and I seem to have no access to proper support or submission options on the platform.
In contrast, I have full access to resources and support on Amazon.com. However, when I contact support through Amazon.com, they direct me back to Amazon.ca — where the only available options are the two limited links under “Account Health,” which do not allow me to resolve the verification issue.
Please amazon support look into this matter as i have tried many times explaining and no luck and cases are not answered and my verification is stuck
I would greatly appreciate if someone could review my account access on Amazon.ca and help me unlock the ability to upload documents or contact the correct support team.
3 replies
Dougal_Amazon
Hello @Seller_WJgHwC9Fl7EtQ,
My name is Dougal from the Community Manager Team and I was able to find the chat you created via your verified US account to provide the new attachment. This chat did have a case created and that case was routed as mentioned in the chat, but it has been 7 days and I am not seeing any movement so I have submitted my own escalation internally to have your case reviewed.
I will provide an update as soon as I have one, but I also expect you will be reached out to directly as well.
Please let me know if you have any questions in the interim.
Best, Dougal
