Lost all Buy box
@Spencer_Amazon
I have previously provided feedback on the ‘lost the buy box’ issue by opening a CASE and chatting with online customer service. And have been unable to resolve the issue, all with the same perfunctory response.
During this time, I checked my shop's account health, customer feedback and performance notifications to make sure nothing was wrong. I really doubt this is an Amazon bug, I've seen many of my fellow sellers on the forums reacting to this issue, but the resolution is very slow! This issue has a very serious impact on shop sales!
Could you please assist me with this problem?
Lost all Buy box
@Spencer_Amazon
I have previously provided feedback on the ‘lost the buy box’ issue by opening a CASE and chatting with online customer service. And have been unable to resolve the issue, all with the same perfunctory response.
During this time, I checked my shop's account health, customer feedback and performance notifications to make sure nothing was wrong. I really doubt this is an Amazon bug, I've seen many of my fellow sellers on the forums reacting to this issue, but the resolution is very slow! This issue has a very serious impact on shop sales!
Could you please assist me with this problem?
5 replies
Seller_ZVAz3d5lZuGid
Your tag to @Spencer_Amazonwill not be seen as not highlighted in blue. I have now done it for you !! You need to start typing the name and select from dropdown.
Seller_k2X0L9mVRT0pW
The mods have requesed that all lost buy box queries go onto the dedicated thread on the forums for this. They usually close all other threads as duplicates.
Spencer_Amazon
Hello @Seller_wo5rcDn2qw4Lo
We have a thread specifically for Buy Box issues.
Lost Buy Box (Featured Offer) MEGATHREAD
In this thread I ask our sellers to share the ASINs where they lost the Buy Box. I then share these ASINs with the Buy Box team who check for eligibility.
Please be aware, this team does not share the outcome with me. If you want to know if you are eligible or not, you have to open a case with Seller Support.
Here are two articles regarding the Buy Box / Featured Offer.
If you feel you are eligible for the Buy Box, please share your ASINs in the MEGATHREAD.
I am closing this thread as a duplicate.
Regards, Spencer
