Seller Central Email lost
Shearwater Research has lost the email alias and Password used on their Seller Central Account through the loss of personnel. They have access to their Brand Registry Account. They do not know their Merchant token.
https://www.amazon.com/s?k=Shearwater+Research
Can you advise the process to recover their Seller Account Login? Can this occur through a Brand Registry ticket?
Should they create a new Seller Central Account to maintain ASIN content control?
Thank you,
[Moderator Edit: Removed personal information]
LEAN Channel Management
Seller Central Email lost
Shearwater Research has lost the email alias and Password used on their Seller Central Account through the loss of personnel. They have access to their Brand Registry Account. They do not know their Merchant token.
https://www.amazon.com/s?k=Shearwater+Research
Can you advise the process to recover their Seller Account Login? Can this occur through a Brand Registry ticket?
Should they create a new Seller Central Account to maintain ASIN content control?
Thank you,
[Moderator Edit: Removed personal information]
LEAN Channel Management
3 replies
Seller_aWrza8YvWVgM1
No one here can give you a merchant token as we are mere sellers. Maybe click "forgot password" when trying to log in and follow the email link to rest it.
LeviDylan_Amazon
Hello @Seller_bunZwSBCgaSQd,
Thank you so much for reaching out in the Forums. I am engaging a Community Manager that specializes in this topic and they will be following up with you shortly.
Wishing you the best,
LeviDylan
Steve_Amazon
Hi @Seller_bunZwSBCgaSQd,
Steve from Amazon here, thank you for reaching out. If you encounter sign-in issues, try the following steps:
1. Verify that you are using the correct email and password combination. If you have more than one Amazon account with the same email address but different passwords, use the corresponding password for each account.
2. Ensure that there are no extra spaces in your password. This can happen when you copy and paste your password from somewhere else.
3. Verify that you entered the most recent Two-Step Verification code you have received, if you are prompted to enter one. Older codes will not work. For more information, see Two-Step Verification FAQ.
4. To reset your Two-Step Verification follow the steps here.
5. Clear your browser cookies and cache or try logging in with a different browser or device.
6. Use our Password assistance page to verify whether the email address you are using is the one registered in our system.
7. Log on to Seller Central using your new email and password combination.
If these steps do not resolve the sign-in issue, it is likely that your email and password combination is not associated with an active Seller Central account. If you did not deactivate your account, Contact Us
Thanks,
Steve
