Just what do Amazon consider to be proof of delivery?
I've tried all the usual Amazon guidance and I'm still no clearer!
Royal Mail don't get signatures. And Amazon won't accept a scan and GPS as proof of delivery. So is the message from Amazon to ONLY use Special Delivery? Or don't use Royal Mail at all?
Or is this just part of Amazons strategy to make sellers "Buy Shipping" on Amazon (which still won't get a signature but appears to be covered for A to Z claims)
I've a feeling Amazon customers are finding it so easy to get refunds nowadays that all the scammers that used to populate eBay have moved over to Amazon for easy pickings.
Just what do Amazon consider to be proof of delivery?
I've tried all the usual Amazon guidance and I'm still no clearer!
Royal Mail don't get signatures. And Amazon won't accept a scan and GPS as proof of delivery. So is the message from Amazon to ONLY use Special Delivery? Or don't use Royal Mail at all?
Or is this just part of Amazons strategy to make sellers "Buy Shipping" on Amazon (which still won't get a signature but appears to be covered for A to Z claims)
I've a feeling Amazon customers are finding it so easy to get refunds nowadays that all the scammers that used to populate eBay have moved over to Amazon for easy pickings.
13 replies
Seller_d8YGbIjNqwFxn
The policy is not clear to be fair and many of us have asked for clarification of the policy and never got an answer
Royal Mail do collect signatures on certain services so that is always an option. Even then it won't guarantee you will win an A-Z
Buy shipping only covers you for the ODR. You still have to pay for the refund. Even with the ODR it is not always automatic and you have to fight to get the defect removed.
Seller_wMT9bRVmyUaZG
Unfortunately you can have a signature, GPS proof AND a photo clearly showing the customer standing in front of their house number in their slippers and dressing gown holding a sign saying 'Good luck with the A-Z' and Amazon would still not accept that as proof and make you refund the customer!
Seller_j2MNxI1Eni5XU
so i had claim rejected today, where customer claims not to have received his order, yet it has been signed for. I really have no idea, how they can reject, when its been signed for and ive provided them with this information. :(
Sadly it appears, if someone ones to scam you, amazon just allow it anyway. :(
Seller_OD408ZNiEUfUp
It depends if you are posting as a buyer back to a seller or a seller to a buyer.
For a buyer to seller, they only need to show it was sent. No actual proof of delivery or tracking showing deliver is required.
For a seller to buyer the Buyer has to be holding the item in front of their door, sign for the parcel in their blood and have it DNA checked and have a copy of their passport open with picture and even then it is 50/50 if Amazon will accept as proof of delivery
Seller_q7hnyz6buFEFd
My eBay scam claims have gone to zero...it seems that eBay's policy and process is more fairer to sellers
Seller_lTwr1bgZtcSQi
I had my listings locked before, because my delivery rate was below 95% - I have had a warning again because, 6 months on, it's still below 95%.
I sell books - every single order goes out in time, by Royal Mail (Drop & Go) 1st Class signed for.
Every single order is scanned in at the Post Office, showing definitive proof of sending.
I don't have a single complaint of non-delivery.
Amazon don't care - because the value of the items is over a certain amount (maybe £4.99 - I don't recall) there HAS to be two tracking entries - Posting and Customer receipt.
I have absolutely no control over the Postie who delivers the book, so I can not force them to scan on delivery.
Amazon's advice - use a different (courier) service.
As someone else mentioned, this is a one-way street - I have had refunds given for returns I never received and the tracking shows 'still in transit'.
imho it's just a big plan to get you to use FBA - what do I know?
Seller_kdbnxbw6aIAtB
Look, its amazon. You could have a continuous video of the order being picked, packed, handed to the courier, travelling through the network, handed to the buyer, signed for in the customers own blood and if the customer says the didn't get it, amazon will side with them. They don't care about their sellers.
Seller_Mc8V4v1DMfghJ
I've had three a2z claims this week, all from the same customer, all saying the goods didn't arrived, although in their comments, the customer says that the package arrived and the item was faulty (they weren't!). All three had been packaged and posted together so all arrived together. Amazon have accepted and reveresed two of the claims but haven't done the third!
