Account deactivated and no way to submit the documents?
Yesterday I upgraded my account from Private to Professional and the second I did that, my account became deactivated and needed additional verification to reinstate it. Feels like I paid £25 to get banned...
When I submitted a recent electricity bill which is what it asked, it said it did not have enough information to reinstate me yet, and asked me to do the "Take a photo of your face" or "Join a call with Amazon" feature.
My account is in the UK, but the "Take a photo of your face" or "Join a call with Amazon" features only shows up for US accounts. I did it for a US account, although I do not need a US account. It now says the ID verification is being analysed, although the email said it will only take "3 to 8 minutes".
My question is - when my ID becomes verified on the US account (which I do not need), will it also become verified on the UK account (which is the one I actually sell on)? There is no "Take a photo of your face" or "Join a call with Amazon" feature when I click on the UK account... it just goes to homepage of seller central.
There literally are no options like this when I go to my UK account. How can I submit what is not there?
Thanks...
Account deactivated and no way to submit the documents?
Yesterday I upgraded my account from Private to Professional and the second I did that, my account became deactivated and needed additional verification to reinstate it. Feels like I paid £25 to get banned...
When I submitted a recent electricity bill which is what it asked, it said it did not have enough information to reinstate me yet, and asked me to do the "Take a photo of your face" or "Join a call with Amazon" feature.
My account is in the UK, but the "Take a photo of your face" or "Join a call with Amazon" features only shows up for US accounts. I did it for a US account, although I do not need a US account. It now says the ID verification is being analysed, although the email said it will only take "3 to 8 minutes".
My question is - when my ID becomes verified on the US account (which I do not need), will it also become verified on the UK account (which is the one I actually sell on)? There is no "Take a photo of your face" or "Join a call with Amazon" feature when I click on the UK account... it just goes to homepage of seller central.
There literally are no options like this when I go to my UK account. How can I submit what is not there?
Thanks...
7 replies
Seller_bOircv0UXN9jU
@Spencer_Amazon @Simon_Amazon @Ezra_Amazon @Julia_Amazon @Sarah_Amzn @Winston_Amazon @Abella_AMZ
Please help me. I just received an email saying that I am essentially to lose all my funds because of this too, even though I have never breached a single policy... This is beyond crazy.
I have tried to do a "support case" three times. All the representatives did was copy-paste me the same email that told me to go through the non-existing features. There is no phone number to call support. There are some .com links that seem to suggest one can call support but they all land on a "you are not allowed to see this content" page as my account is from the UK and those are .com links.
----------------------------------------
Copying the first part of the email below:
Hello Seller,
Due to the recent deactivation of your Selling account as a result of violations of our policies, your account is now in a 90-day settlement period and your disbursements are temporarily disabled. As described in our Funds Disbursement Eligibility Policy, this period allows for returns, refunds, A-to-z claims from customers, inventory removal costs, outstanding fees, damages and other transactions to settle before your final disbursement. If you are able to successfully appeal your account deactivation and your account is reinstated at any point, disbursements will be automatically enabled. Otherwise, you will be required to request your final disbursement as outlined below.
Seller_RlZVPg3d6ZUGP
Presumably you mean the selling plan not your account?
Were you already registered and verified as a business, just trying to upgrade your plan?
