I'm stuck on activating my US account although my seller identity and seller wallet were verified several times
Hello,
I have verified my seller identity three times for my US account. My seller wallet was verified, too. I have opened 10 cases between the 26th of Aug and the 14th of Sep but cannot proceed. The support team responds to my cases (16022725651, 16009025431, 15999277031, 15991881541) as there are important missing performance notifications, and then I reply that I have addressed and verified all of them by showing seller identity verification messages in my dashboard. A few minutes later, I got a response saying my account was verified and started selling on Amazon.com. Eventually, on the account status page, I still see my US account as inactive. I'm stuck on activating my US account although I have provided all required documents, even my company address verification with the letter which has the code.
Can anyone guide me on how to proceed in this case? I need help getting a specific answer as to why my listing status is inactive for the US although I have passed all verifications. The support team seems to be sending the same answers repeatedly.
I'm stuck on activating my US account although my seller identity and seller wallet were verified several times
Hello,
I have verified my seller identity three times for my US account. My seller wallet was verified, too. I have opened 10 cases between the 26th of Aug and the 14th of Sep but cannot proceed. The support team responds to my cases (16022725651, 16009025431, 15999277031, 15991881541) as there are important missing performance notifications, and then I reply that I have addressed and verified all of them by showing seller identity verification messages in my dashboard. A few minutes later, I got a response saying my account was verified and started selling on Amazon.com. Eventually, on the account status page, I still see my US account as inactive. I'm stuck on activating my US account although I have provided all required documents, even my company address verification with the letter which has the code.
Can anyone guide me on how to proceed in this case? I need help getting a specific answer as to why my listing status is inactive for the US although I have passed all verifications. The support team seems to be sending the same answers repeatedly.
10 replies
CR_Amazon
Hello there @Seller_g7O0ct9bxWdkL
My name is CR and wanted to hop in here to see if I can help get you some information here. I appreciate you sharing the case #'s as well. Please allow me sometime to take a look at these cases and read through any correspondence provided to this point.
I will report back here shortly.
CR_Amazon
CR_Amazon
@Seller_g7O0ct9bxWdkL
CR back here again. Thank you for the case #'s. I am going to go ahead and see if I can get the appropriate partner team to look into this further for us as I can see your US account is still showing as 'inactive'.
I am going to work on this now and get it submitted off. As soon as I have anything further to share, I'll be sure to return back here and @ tag you for visibility.
Thank you for your patience.
CR_Amazon
