Transparency - They are not letting me remove my products from the program
It's crazy, but it seems Amazon is forcing me to stay in their Transparency program. Twice I've spoken to people on the Transparency team, including my "manager" and I told them I want a product removed from Transparency. Both times they reply, asking me why I want to remove it. I answer them (saying that Amazon's fees have gotten too high) and both times I neither hear back from them nor is any action taken.
I have removed products from Transparency in the past so I know it can be done, unless something has changed? And if it has changed and you cannot remove your product, how could that possibly make any sense.
Transparency - They are not letting me remove my products from the program
It's crazy, but it seems Amazon is forcing me to stay in their Transparency program. Twice I've spoken to people on the Transparency team, including my "manager" and I told them I want a product removed from Transparency. Both times they reply, asking me why I want to remove it. I answer them (saying that Amazon's fees have gotten too high) and both times I neither hear back from them nor is any action taken.
I have removed products from Transparency in the past so I know it can be done, unless something has changed? And if it has changed and you cannot remove your product, how could that possibly make any sense.
3 replies
Sandy_Amazon
Hi @Seller_CTeSuDwxPx6WM
My name is Sandy from the Community Manager team. Thank you for sharing this post.
Do you have a case ID that you can share with me so I have an idea of the ASINs enrolled and which person you spoke to? Thank you.
Sandy
Sandy_Amazon
Hi @Seller_CTeSuDwxPx6WM
I did some investigation and found your most recent case ID 16001945931.
I reached out to the transparency team directly to investigate your case. Thank you for your patience.
Sandy
Sandy_Amazon
Hi @Seller_CTeSuDwxPx6WM
The transparency team has reached out to you directly via email. Thank you for your patience.
If you have any questions or inquiries regarding the program, feel free to contact the email address below.
transparencyamus@amazon.com
Best,
Sandy
