A buyer returned an incorrect item in place of the original product they ordered, and our SAFE-T claim for "Wrong Item Returned" has been repeatedly and automatically denied despite providing irrefutable evidence.

To address this SAFE-T claim (Case #60583-77951-1069214), we submitted the following:

- An image of the return mailing label on the package.

- Photographic evidence of the damage or difference with the original item.

Each time, we receive a generic denial without acknowledgment of the evidence provided. We have confirmed that our documentation meets all requirements:

- The return label matches the fraudulent return.

- Visual proof definitively shows the wrong item was returned.

- The claim was filed within the required timeframe.

Despite full compliance, this issue remains unresolved, and the funds have not been reimbursed as per SAFE-T claim policies. We request that this case be escalated to a team member who will:

1. Manually review the attached evidence.

2. Verify the discrepancy between the original item and the returned item.

3. Process the reimbursement in accordance with Amazon’s SAFE-T policies.

Claim Number: 60583-77951-1069214

Order ID: 113-9831105-5200206

@Rose_Amazon @KJ_Amazon @Danny_Amazon @Sandy_Amazon @Tiff_Amazon @Blake_Amazon @Roberto_Amazon @Quincy_Amazon @Emet_Amazon

Your urgent attention to this matter is appreciated. Thank you in advance for your assistance.