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1.Valores demorando para liberar

Values taking too long to release

good afternoon

Is anyone noticing a problem with payments? In the release? It is releasing very little money and after analyzing the orders I realized that there is delivery made for more than 7-8 days and the money is not being released. We ship with the post office

Amazon's delivery policy is that the money is released 7 days after the product has been delivered and that has always been the case until a few days ago when the system seems to have crashed. Anyone else having problems?

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2.Amazon não esta dando baixa na entrega dos correios

Amazon is not taking delivery from the post office

good morning

We noticed this week that the value transfer was very low. After pulling several orders we noticed that the money is not being released 7 days after the actual delivery but 7 days after the amazon deadline. Some customers have reported that they have received the product and it is showing as delayed on their side. So amazon isn't writing off the delivery. It recognizes the tracking but only the delivery is not being downloaded.

We ask for an urgent solution to this because in addition to not receiving the amounts faster this opens the door for customers to apply scams by opening the A Z warranty and claiming that they have not received the product.

3. taxa de entrega pontual baixando no estado da conta,problema amazon e correios, atendentes de jupiter

punctual delivery rate lowering in the state of the account,amazon and post office problem, jupiter attendants]

hello

amazon is not recognizing deliveries from the post office at all. Our on-time delivery rate is falling every day in the state of account, soon to reach zero. Every day that amazon doesn't resolve this is a huge loss. The amounts are being released in small increments.

Worst of all, you call an attendant to report a serious problem like this and it seems they don't even work on the platform. No attendant is from Brazil. They seem to be from another planet. They don't understand anything you're saying. They always give random answers that have nothing to do with the problem. They copy things we already know from the help section and close the case. We are begging them to pass the case on to the post office integration team. We've opened 10 tickets and nothing.

I honestly don't understand how a BILLION dollar platform doesn't have a system that detects when something is wrong. Why don't we have BRAZILIAN agents here in Brazil who can at least understand what we're talking about? Do we have to recognize the problem and beg for it to be recognized and solved? Because mercadolivre has a much better system than amazon and solves everything in a matter of hours? Why do we always have problems and it takes days and sometimes months to resolve them?

4. LIBERAÇÃO DE PAGAMENTO ATRASADA

DELAYED RELEASE OF PAYMENT

Hello, Since Monday payments are being released based on the expected delivery date at the time of purchase and not the date the order was actually delivered. This is causing quite a headache with our cash flow. Is anyone else having this problem?

5.A Amazon não disponibiliza Saque

Amazon does not offer withdrawals

Since February 11th, there is no available amount for withdrawal. This has never happened before, with my store having no balance for withdrawal for so long. What is happening?

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