Amazon Address Change Procedure got my Account Deactivated and there is no way to talk to a supervisor
I moved my business recently and went to the procedure to change the address. I entered it on August 26, amazon said I would receive the code on Sept 4. A day later after my request Amazon gave me a Inform Act warning that I needed to verify my address by Sept 5 or else I risk deactivation of my Seller Account. I tracking number never showed in the address verification. I thought that one day was cutting it too short to do the verification. On sept 3, they changed the Estimated delivery to Sept 8. So I click the Contac US button and they told me not to worry if my account got deactivated I could call back and the will reactivate it.
On sept 5 they deactivated my account, the code never arrived, and no one could help me. The tracking said that they mailed the code on Sept 3, it was impossible for it to arrive before the deactivation date. You would think that they would know that if they are delayed they could extend the deactivation date but not. I would have paid for them to send it next day!!!!!
Now I have requested another code and watching my business lose a lot of money and customers daily. Can't talk to a supervisor, help desk is super rude, and it is their fault not USPS.
Amazon Address Change Procedure got my Account Deactivated and there is no way to talk to a supervisor
I moved my business recently and went to the procedure to change the address. I entered it on August 26, amazon said I would receive the code on Sept 4. A day later after my request Amazon gave me a Inform Act warning that I needed to verify my address by Sept 5 or else I risk deactivation of my Seller Account. I tracking number never showed in the address verification. I thought that one day was cutting it too short to do the verification. On sept 3, they changed the Estimated delivery to Sept 8. So I click the Contac US button and they told me not to worry if my account got deactivated I could call back and the will reactivate it.
On sept 5 they deactivated my account, the code never arrived, and no one could help me. The tracking said that they mailed the code on Sept 3, it was impossible for it to arrive before the deactivation date. You would think that they would know that if they are delayed they could extend the deactivation date but not. I would have paid for them to send it next day!!!!!
Now I have requested another code and watching my business lose a lot of money and customers daily. Can't talk to a supervisor, help desk is super rude, and it is their fault not USPS.
5 replies
Emet_Amazon
Hello @Seller_DYabmWIMCIOP7,
Thank you for posting your concerns with your account deactivation.
I moved my business recently and went to the procedure to change the address. I entered it on August 26, amazon said I would receive the code on Sept 4. A day later after my request Amazon gave me a Inform Act warning that I needed to verify my address by Sept 5 or else I risk deactivation of my Seller Account. I tracking number never showed in the address verification. I thought that one day was cutting it too short to do the verification. On sept 3, they changed the Estimated delivery to Sept 8. So I click the Contac US button and they told me not to worry if my account got deactivated I could call back and the will reactivate it.
On sept 5 they deactivated my account, the code never arrived, and no one could help me. The tracking said that they mailed the code on Sept 3, it was impossible for it to arrive before the deactivation date. You would think that they would know that if they are delayed they could extend the deactivation date but not. I would have paid for them to send it next day!!!!!
I have followed up with the account health support team, I can confirm that they have raised this situation to the appropriate teams for further review. As I am sure you have been advised the account should not be deactivated prior to receiving the postcard code, they themselves and me in this space do not have the ability to reactivate the account so they've shared the situation with the appropriate teams to ensure action is taken.
They did mentioned this was raised on 9/5/24 and are unable to offer any type of time frame, but once reviewed, you should receive a notification regarding their actions taken. I would recommend monitoring your notifications for further communication.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
