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Seller_SDxk7G4q1WEMa

Automated Customer Service response

Hi,

Is there any way to set the automated email response on Amazon Customer Service during the Christmas holiday period?

Thanks.

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1 reply
Tags:Account Health
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Seller_SDxk7G4q1WEMa

Automated Customer Service response

Hi,

Is there any way to set the automated email response on Amazon Customer Service during the Christmas holiday period?

Thanks.

Tags:Account Health
00
112 views
1 reply
Reply
1 reply
user profile
Seller_ZJhFeE3tNKzfh

On Seller Central no. In fact you are still supposed to respond to messages within 48 hours, even if you have your store holiday settings on (because amazon didn't think to program that issue out)

However, if your emails are forwarding into an email client (ie Outlook) you can setup an Out of Office Rule for emails coming from specific addresses (ie amazon.co.uk). Can't 100% guarantee it works anymore, but it definitely used to on ours, inadvertently if any one member of the team setup an out of office.

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user profile
Seller_SDxk7G4q1WEMa

Automated Customer Service response

Hi,

Is there any way to set the automated email response on Amazon Customer Service during the Christmas holiday period?

Thanks.

112 views
1 reply
Tags:Account Health
00
Reply
user profile
Seller_SDxk7G4q1WEMa

Automated Customer Service response

Hi,

Is there any way to set the automated email response on Amazon Customer Service during the Christmas holiday period?

Thanks.

Tags:Account Health
00
112 views
1 reply
Reply
user profile

Automated Customer Service response

by Seller_SDxk7G4q1WEMa

Hi,

Is there any way to set the automated email response on Amazon Customer Service during the Christmas holiday period?

Thanks.

Tags:Account Health
00
112 views
1 reply
Reply
1 reply
1 reply
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Seller_ZJhFeE3tNKzfh

On Seller Central no. In fact you are still supposed to respond to messages within 48 hours, even if you have your store holiday settings on (because amazon didn't think to program that issue out)

However, if your emails are forwarding into an email client (ie Outlook) you can setup an Out of Office Rule for emails coming from specific addresses (ie amazon.co.uk). Can't 100% guarantee it works anymore, but it definitely used to on ours, inadvertently if any one member of the team setup an out of office.

10
Follow this discussion to be notified of new activity
user profile
Seller_ZJhFeE3tNKzfh

On Seller Central no. In fact you are still supposed to respond to messages within 48 hours, even if you have your store holiday settings on (because amazon didn't think to program that issue out)

However, if your emails are forwarding into an email client (ie Outlook) you can setup an Out of Office Rule for emails coming from specific addresses (ie amazon.co.uk). Can't 100% guarantee it works anymore, but it definitely used to on ours, inadvertently if any one member of the team setup an out of office.

10
user profile
Seller_ZJhFeE3tNKzfh

On Seller Central no. In fact you are still supposed to respond to messages within 48 hours, even if you have your store holiday settings on (because amazon didn't think to program that issue out)

However, if your emails are forwarding into an email client (ie Outlook) you can setup an Out of Office Rule for emails coming from specific addresses (ie amazon.co.uk). Can't 100% guarantee it works anymore, but it definitely used to on ours, inadvertently if any one member of the team setup an out of office.

10
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