@Angie_Amazon @Winston_Amazon @Spencer_Amazon @Julia_Amzn

Amazon deactivated me and never gave me a specific reason. After months and of talking to different customer supports and trying to tackle to different issues we thought might be the problem we finally arrived at the problem which turned out to be payments . We thought it might have been kyc for business info as that is what we were told and also VAT number which we ended up sorting and getting verified in the end. After concluding that it was payments we reached to Amazon and tried explaining that all the support agents kept giving us different reasons even showing them proof of chat and multiple emails .one advisor even said it was because we didn’t register in Amazon ae which I took time to screenshot and save all advise given to us. I sent all information required vat certificate,registration number my buisness card and tried to explain to them that the initial issue wasn’t our fault as an advisor had also told us the wrong information regarding Amazon payment which I also and can backup with multiple screenshots. They told me that I can’t reinstate it because I missed the 30 day deadline which I didn’t even know existed nor was it mentioned in any of their previous emails. I also did in fact try to tackle the issue before the 30days deadline but didn’t even know the problem at the start … please someone help

I would also like to add that i passed kyc previously and also got my vat certificate which proves all my details are correct as verified by HRMC. now the agents are telling me i failed kyc and when i check my business info my personal name has replaced my business name which will obviously confuse someone trying to verify my business number.... Amazon really needs to start hiring customer support that are fluent in english because the confusion is getting out of hand. I have saved and recorded all interactions with them just incase this escalates to legal actions