Hello@Julia_Amzn, I hope you can help!

We manage a number of accounts and within the last week, started to notice VINE orders showcasing a financial figure, which then impacts our business reports.

However, not even a week ago VINE orders were coming through as £0, which has been the norm for many years.

Attached are two different account transactions for 2 individual VINE orders.

One dated 7th June 2025 includes the Product Charges as £0 and the Promo Rebates as £0 too. As mentioned this has been the norm for all previous VINE orders.

The order dated 16th June 2025 includes the Product Charges as £6.99 and the Promo Rebates as -£6.99, so although the sale proceeds still show £0, in our Business Reports it makes it seem we have sold significantly more, when we actually haven't, this then impacts our third party reporting software, and completely throws the metrics.

As shown in the Business Dashboard screenshot, on the 13th June 2025 for one account, we had 20 orders claimed for VINE, and 1 genuine sale for £19.98, this should have been our total business for the day, but because it is factoring in the new VINE figures it instead shows it as £159.78.

Please can you help investigate and determine whether this is an error, or if it is in fact the new way of reporting VINE orders and if so, can some information be released by Amazon to alert sellers of this?

Thank you.