MODS PLEASE HELP: My 10 year old listings have been hacked and the brand name changed
Case ID: 16505470231
MODS PLEASE HELP @Ricardo_Amazon@LeviDylan_Amazon@Jameson_Amazon@TaylorR_Amazon@Glenn_Amazon@Dougal_Amazon@Jim_Amazon@Sandy_Amazon@Xander_Amazon
Two of my best selling ASINs have been hacked by a brand called "SGarnish", and now it is completely messing up the parent ASIN and the connected variations because the brand name has become different on some variations.
I had the same exact issue with another ASIN about a year ago, and the only way to get help last time was a Forums Escalation. There is no other avenue to get help.
This is the old case ID: 15165902201 where I had the same exact issue that was eventually fixed. But I had to go through absolute hell to get this fixed.
The "Report abuse" tool is broken (it sends me an automated response when I try to report this within 1 second stating no abuse was found, I tried 10 times already), and amazon support is infuriatingly useless and clueless regarding this issue.
Please help us Amazon support does nothing they just give a generic response stating they are powerless to do anything. Completely useless, I don't even know why seller support exists at this point what a joke.
MODS PLEASE HELP: My 10 year old listings have been hacked and the brand name changed
Case ID: 16505470231
MODS PLEASE HELP @Ricardo_Amazon@LeviDylan_Amazon@Jameson_Amazon@TaylorR_Amazon@Glenn_Amazon@Dougal_Amazon@Jim_Amazon@Sandy_Amazon@Xander_Amazon
Two of my best selling ASINs have been hacked by a brand called "SGarnish", and now it is completely messing up the parent ASIN and the connected variations because the brand name has become different on some variations.
I had the same exact issue with another ASIN about a year ago, and the only way to get help last time was a Forums Escalation. There is no other avenue to get help.
This is the old case ID: 15165902201 where I had the same exact issue that was eventually fixed. But I had to go through absolute hell to get this fixed.
The "Report abuse" tool is broken (it sends me an automated response when I try to report this within 1 second stating no abuse was found, I tried 10 times already), and amazon support is infuriatingly useless and clueless regarding this issue.
Please help us Amazon support does nothing they just give a generic response stating they are powerless to do anything. Completely useless, I don't even know why seller support exists at this point what a joke.
7 replies
Seller_Zw8LsZUQSH440
SGarnish is a trademark of Huisi Zeng (INDIVIDUAL; CHINA), so they probably have brand registry.
Seller_Qg1FueblHU9RR
I guess I am not getting any help with my issue, I suppose I should just accept that my products that I've been selling have been hacked and I should just give them up to the hacker.
Emet_Amazon
Hello @Seller_Qg1FueblHU9RR
Thank you for your post.
We are closing this duplicate thread.
Please create only one topic per question. Creating multiple threads for the same question causes confusion and disruption to the forums, potentially taking longer for you to get the answer you are seeking.
You may continue the discussion in your original topic, thank you.
Emet.
