Lost Shopping Carts
Hello everyone, we want to ask for help about how to get shopping cart back, our store's most of Asins lost shopping cart, this made our sales really bad, is there any way we can recover shopping cart and Featured Offer eligible back??
@Troy_Amazon
@Blake_Amazon
@Emet_Amazon
Lost Shopping Carts
Hello everyone, we want to ask for help about how to get shopping cart back, our store's most of Asins lost shopping cart, this made our sales really bad, is there any way we can recover shopping cart and Featured Offer eligible back??
@Troy_Amazon
@Blake_Amazon
@Emet_Amazon
5 replies
Seller_NbYSGJ8Tehgbv
There is no concrete thing you can do to get the shopping cart back. If you lose the shopping cart for numerous ASINs, its for a specific reason I have no way of knowing.
You would need to request assistance from a moderator so they can tell you why you lost the shopping cart.
Moderators work with case IDs so I would suggest you open a case with seller support to ask why you have lost your shopping cart and write down all of the ASINS you lost the shopping cart for.
Seller support will respond with information that will not help you at all. But you will have a Case ID to give to a moderator who will explain to you what you can do.
Emet_Amazon
Hello @Seller_tUlQAjtXXh0hJ,
Thank you for posting your concerns with your shopping cart.
I wanted to start by thanking @Seller_NbYSGJ8Tehgbv for requesting this information as it does support the review of the situation so we can offer guidance or ensure the appropriate teams are involved.
Upon review of the situation, I can confirm that this was moved to the appropriate teams but I have limited information on this subject. As this was posted in the account health category, and does not appear to be related to the issue at hand. I have reached out to our community managers to review this further, if they can provide more guidance in your situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
