@Danny_Amazon @Jon_Amazon @Josh_Amazon @Roberto_Amazon

We are currently experiencing a troubling pattern of fraudulent returns. Specifically, we have received multiple empty envelopes as returns for items that ship exclusively in boxes due to their size—items that could not possibly fit into the envelopes being used. This is clearly fraudulent behavior. We have now received three such returns in just two days, all from different buyers located in different cities. However, all the return shipments originate from the same city in New York State and arrive in identical envelope styles, indicating a coordinated and large-scale fraud scheme.

While Amazon has approved our Safe-T claims for these cases, the reimbursements are incomplete. We are not being refunded 100% of the item value, and the return shipping fees are not being reimbursed at all. This is unacceptable.

Furthermore, we are anticipating the arrival of another return tomorrow. The return label again tracks back to the same city in New York, despite the original shipment being sent to a different state—another clear indication of fraud, consistent with the previous cases.

We must ask:

Why does Amazon not refund 100% of the item value in proven fraudulent return cases?

Why are we not reimbursed for return shipping costs incurred due to fraudulent activity?

Why is there no meaningful protection or support for honest third-party sellers who fall victim to schemes that are repeatedly perpetrated on Amazon’s platform?

We are subject to constant and relentless fraud through this marketplace. The scale and organization of this activity make it abundantly clear that it is not isolated—it is systematic and ongoing. As a third-party seller, we deserve and expect adequate protection against criminal exploitation, especially when the evidence is so blatant.