Hi everyone

I received an email 3 days ago from Amazon stating my disbursement failed due to ‘invalid bank details’ my bank details hadn’t changed at all and I’ve never had a problem receiving payments from Amazon until now. However, various back and fourth with Amazon SS I decided to just go through the motion of “updating my bank details” to exactly the same details as nothings changed in hope it would activate something their side and resolve the issue.

Instead, it has now made my available balance £0.00. Amazon state that the failed disbursement will roll over to the next automatic payment on 7th March. However, on the seller central app it says “if your available balance remains £0.00 by 7th March then no payment will be disbursed”

I have opened multiple new cases with SS about this, and now they are telling me the same as before “update your bank details” I am now at a loss with what to do, because there is quite a lot of my business funds tied up now in the “reserve account” with me unable to retrieve any of it. I am feeling really stressed about leaving it and waiting until 7th March for them to not pay me anything and then be told to wait another 2 weeks for the next roll over payment. This is going to cause a huge cashflow problem for me.

This will be the first major problem I have faced really since using Amazon to sell, so I guess I am lucky in that respect seeing some the mountain of issues some sellers have, but equally I am just at a loss now with what to do to progress this and actually get paid?

Does anyone have any advice or have been in a similar position and could advise me what else I can do to resolve this? I feel as though the system has some blocker on available balance at the moment perhaps and it could be as simple as removing this blocker but I can’t seem to get Amazon customer service to actually understand?

I have one business bank account so it’s not like I can just update the details to another card for example other than my personal one, which I certainly do not want to do due to the implications that will most likely cause even further.

Thanks