Invoice defect rate 100%
Ive had my first business customer order and I didn’t go VAT Exempt so it never auto generated the receipt to them , I’ve now set it up on my settings but I’m still getting emails about it as it’s been 2 week since the order.
My Account health hasn’t changed but it still says 100% defect rate so I want to know how I can sort it so it’s back down to below 5% and has no risk to my account .
Invoice defect rate 100%
Ive had my first business customer order and I didn’t go VAT Exempt so it never auto generated the receipt to them , I’ve now set it up on my settings but I’m still getting emails about it as it’s been 2 week since the order.
My Account health hasn’t changed but it still says 100% defect rate so I want to know how I can sort it so it’s back down to below 5% and has no risk to my account .
2 replies
Seller_k2X0L9mVRT0pW
you need to produce your own invoice and send it to the buyer(lots of free templates online). Save it as a pdf and upload to buyers order.
Seller_VxMjYR9p5LUuS
I have same problem. I was wondering if %100 defect rate affects buybox rate.
