CASE ID 15925662081 After providing GS1 affiliation for the brand and spending 3 hours in live chat which acknowledged issue, back to square 1
We had a whackload of same brand ASINS get detail page removed due to a supposed invalid UPC / GTIN Code brand mismatch 6 days ago. Not sure who changed the UPC codes to make them invalid. Amazon says no one did.
I figured we'd have to deal with them 1 by 1 as while Amazon likes to Batch take things down, they don't like to batch fix things. That's ok, we tried.
I spent 2.5-3 hours today in Live chat trying to get them to understand the issue. The 3rd support rep finally kinda knew what they were doing, and we did provide the GS1 affiliation and they recognized that, so they escalated the case to the 4th who was supposed to fix the issue, who left the case within a few minutes without doing anything.
Now we're back to copy paste replies from seller support and back to square 1, they are already rerequesting information already provided to them, and not looking into this case in any way.
Can a moderator escalate this case properly? CASE ID 15925662081
@Sunnie_Amazon @Darryl_Amazon @Jurgen_Amazon @LeviDylan_Amazon @Emet_Amazon
@Lucre_Amzn
It really sucks when you spend almost half your day and provide Amazon all the information they want, and finally get them to acknowledge the issue and they admit and finally see that everything is indeed correct, and then the next chat person disconnects and then all that hard work is gone.
Now, Amazon's customers continue to not be able to purchase these items on Amazon and that provides a poor buying experience, as Amazon's customers now have to go elsewhere to order these items.
CASE ID 15925662081 After providing GS1 affiliation for the brand and spending 3 hours in live chat which acknowledged issue, back to square 1
We had a whackload of same brand ASINS get detail page removed due to a supposed invalid UPC / GTIN Code brand mismatch 6 days ago. Not sure who changed the UPC codes to make them invalid. Amazon says no one did.
I figured we'd have to deal with them 1 by 1 as while Amazon likes to Batch take things down, they don't like to batch fix things. That's ok, we tried.
I spent 2.5-3 hours today in Live chat trying to get them to understand the issue. The 3rd support rep finally kinda knew what they were doing, and we did provide the GS1 affiliation and they recognized that, so they escalated the case to the 4th who was supposed to fix the issue, who left the case within a few minutes without doing anything.
Now we're back to copy paste replies from seller support and back to square 1, they are already rerequesting information already provided to them, and not looking into this case in any way.
Can a moderator escalate this case properly? CASE ID 15925662081
@Sunnie_Amazon @Darryl_Amazon @Jurgen_Amazon @LeviDylan_Amazon @Emet_Amazon
@Lucre_Amzn
It really sucks when you spend almost half your day and provide Amazon all the information they want, and finally get them to acknowledge the issue and they admit and finally see that everything is indeed correct, and then the next chat person disconnects and then all that hard work is gone.
Now, Amazon's customers continue to not be able to purchase these items on Amazon and that provides a poor buying experience, as Amazon's customers now have to go elsewhere to order these items.
12 replies
Daryl_Amazon
Hey JPart2!
I saw the case you mentioned through your correspondence, did in fact see a look of back and forth on the information being requested from your end.
I took the time to escalate this to our account managers for further review, as always, they should be able to provide us an update no later than end of week, will be sure to let you know if an updates becomes available.
Will be in touch!
Daryl
Seller_6oeqj9UOEvvrz
Same story here CASE ID 15798255231, issue with a brand mismatch with a UPC/GTIN we own, case started on August 8th, have had 20+ emails/live chats/phone calls, always repeating the issue and no one seems able to fix it?
@Sunnie_Amazon @Darryl_Amazon @Jurgen_Amazon @LeviDylan_Amazon @Emet_Amazon
@Lucre_Amzn
Daryl_Amazon
Our account managers insist the issue relies within the removal of the products from the Website due to invalid Product ID and this is what is causing the No listings error in FBA inventory.
Could you reply to the seller support case and provide the GS1 certificate and Proof of Affiliation as documents attached within the case itself?
I apologize if I sound redundant, I am aware you guided the associate as well to the next link: https://www.gs1.org/services/verified-by-gs1/results?gtin=791440076266
They demand you provide the documentation as attachments.
I'll wait to your reply within the case.
Daryl
