Missing inventory from inbound shipment - need moderator help please
Hi Moderators,
I hope you can assist me with an issue I’m experiencing. My inbound inventory is missing, and I suspect my case is stuck in an automated response loop. Could you please escalate this to someone who can analyze and make sense of the data?
Case ID: 16502452961
- I have provided proof of ownership/invoice, tracking information, and proof of delivery (POD).
- The shipment consisted of one carton specifically designed to hold 300 pieces of a single ASIN, and now the entire quantity is missing.
- The UPS POD confirms that the shipment was RECEIVED by Amazon at the dock.
Seller Support has informed me that their investigation is "complete" and that they conducted a second physical count to verify the quantity, among other actions. However, if a second physical count was performed, I have several questions:
- Why was the count zero when the carton should have contained the same ASIN?
- Was the carton empty?
- Was there a different item in the carton?
- Were they able to locate the carton at all?
- Are they implying that UPS failed to deliver but provided an incorrect record?
I would appreciate your help in getting answers to these questions or in securing reimbursement for the lost inventory. Thank you!
@Cooper_Amazon
@Michelle_Amazon
Missing inventory from inbound shipment - need moderator help please
Hi Moderators,
I hope you can assist me with an issue I’m experiencing. My inbound inventory is missing, and I suspect my case is stuck in an automated response loop. Could you please escalate this to someone who can analyze and make sense of the data?
Case ID: 16502452961
- I have provided proof of ownership/invoice, tracking information, and proof of delivery (POD).
- The shipment consisted of one carton specifically designed to hold 300 pieces of a single ASIN, and now the entire quantity is missing.
- The UPS POD confirms that the shipment was RECEIVED by Amazon at the dock.
Seller Support has informed me that their investigation is "complete" and that they conducted a second physical count to verify the quantity, among other actions. However, if a second physical count was performed, I have several questions:
- Why was the count zero when the carton should have contained the same ASIN?
- Was the carton empty?
- Was there a different item in the carton?
- Were they able to locate the carton at all?
- Are they implying that UPS failed to deliver but provided an incorrect record?
I would appreciate your help in getting answers to these questions or in securing reimbursement for the lost inventory. Thank you!
@Cooper_Amazon
@Michelle_Amazon
3 replies
Dougal_Amazon
Hello @Seller_MhRTcqf6myoxg,
My name is Dougal from the Community Manager Team and I can certainly review your case, thank yo for including the case ID.
Based on what I have reviewed on the case, attachments you provided and the responses from the relevant team, are you certain that the submitted invoice matches the SKU's that are missing from the shipment?
Best, Dougal
