Re verification of account
Hello ,
I did register my account with my BG passport , but the passport has expired. I have second nationality (UK) and because my old passport was not renew (because its a choice) i uploaded my UK passport.Now my account is deactivated. I am trying to activated it by providing the national ID card which does match my passport ( the one that account was created with ) but they are saying I have uploaded the wrong document and that's it.
I have opened many cases but they either saying non eligible to open or closing the cases .
I did email seller-verification team but still no answer.
Any previous experience ? Any help ? @Angie_Amazon
Re verification of account
Hello ,
I did register my account with my BG passport , but the passport has expired. I have second nationality (UK) and because my old passport was not renew (because its a choice) i uploaded my UK passport.Now my account is deactivated. I am trying to activated it by providing the national ID card which does match my passport ( the one that account was created with ) but they are saying I have uploaded the wrong document and that's it.
I have opened many cases but they either saying non eligible to open or closing the cases .
I did email seller-verification team but still no answer.
Any previous experience ? Any help ? @Angie_Amazon
2 replies
JiAlex_Amazon
Hello @Seller_pJrLx1rz5rLcJ
Following on your post. Please note that our teams and support teams cannot intervene or influence their decision during verification process. At this moment, our advice will be for you to review performance notification, and it is available, proceed with appeal providing new document process.
-JiAlex
