need help, Multiple complains from the same address
Started getting complaints from a buyer yesterday, apparently they received the wrong product, i quickly said sorry and told them they could have refund or replacement, they i received the same message again from a different order, but once i checked the address its the same address. going through my refunds found this same addrtess refunded twice before, different names, different accounts, same address. clear fraud but what can i do?? Amazon please help, @Sakura_Amazon_
need help, Multiple complains from the same address
Started getting complaints from a buyer yesterday, apparently they received the wrong product, i quickly said sorry and told them they could have refund or replacement, they i received the same message again from a different order, but once i checked the address its the same address. going through my refunds found this same addrtess refunded twice before, different names, different accounts, same address. clear fraud but what can i do?? Amazon please help, @Sakura_Amazon_
10 replies
Seller_ZVAz3d5lZuGid
Sounds like they have worked out how to get refunds ! What was the reason for the previous refunds ? If they say they got the wrong product then tell them to open a return request and they will be refunded as soon as you have received the returned item. Never just refund or replace.
Seller_d8YGbIjNqwFxn
Honestly don't expect Amazon to do much with this. Yes report it but they are unlikely to stop the customer.
If they are ordering through FBM then I would cancel their orders going forward if your metrics can take it. This will impact your cancellation rate and possibly your ODR if they decide to leave negative feedback.
Seller_qgHOpe7nqY2w3
Amazon will do nothing to help you.
Report to Action Fraud.
Seller_fLViBrSW573Aj
Yet another case highlighting how sellers should be able to block buyers. eBay allow this, why not Amazon?
Seller_WxFhZqFW2rE2h
Always has to be a proper return. I knew someone who was processing returns at the warehouse and got accounts banned, ex. customer sent back multiple returns swapping products to old, used products (dog collars , books and other petty stuff and got detected and had all accounts plus future accounts banned for life). There's a team that deals with customer fraud but of course they let customer rinse the system first
Sarah_Amzn
Hello @Seller_aakRkXehmHKf0,
I'm Sarah with Amazon.
Has the customer returned the product? Could you please share the order IDs?
Kind regards,
Sarah.
