All the names and addresses on your documentation must match. Also, they should match your Amazon seller account.

In addition, does your brand exist outside of the Amazon site? Is it found in retail stores? Do you own the HOTSERVE web site. Do you have a full line of branded products? These are always helpful.

Now for the Bottom Line:

Amazon only offers sellers a platform to sell their brand on. Amazon does not tell you how to create a brand, Amazon expects you have already created a brand to sell on the site. Does your brand really exist in the real world before coming to Amazon to sell it or are you trying to start a brand by using the Amazon Site. That is the difference, and it is easy for Amazon to tell.

1. If your brand product really exists in the real world, your products will meet all US standards for packaging (child safety warnings, metal content, made in what country, warranty info, expirations, contact info, etc......as it pertains to the item sold), have all COC's necessary on file in your brand/company name, have GS1 registered UPC's in your business name on the product, even have MSDS's on hand in your company/brand name, just to start. Your own brand URL where customers can purchase your product line is always helpful but not necessary. In addition, it is always helpful to be able to show retailers around the country who carry your line of products. USTPO registered Trademark should not be pending, but the final determination document. When you were approved by your Liability Insurance Company, they asked for all of the same information prior to issuing the policy, so what Amazon asks for is no different.

2. Now if your brand does not exist, any one of these can cause a problem in selling.

- Are you approved to sell in the category?

- Are you approved to sell the product?

- Does your actual product have your Brand Name permanently affixed on it?

- Your UPC must match the GS1 data base in your brand name.

- Don’t request a UPC exemption when you are a manufacturer?

- Does your packaging meet US standards?

- Does your product have proper labeling and packaging in an easy-to-read format?

- Are the quality of your photo's impressive?

- Do you have all COC’s that may be necessary, issued from a USA based Lab?

- Do you have the PENDING or FINAL SECESSION from USTPO attesting that your Brand is now yours?

- Have you applied for and received a Liability Insurace Policy on the product and your business?

3. This is how Amazon thinks. When you were in High School and turned in an assignment, the teacher would review the work, and return it saying, “X, Y, and Z are missing, go fix it, turn it in again, and it will be correct”.

Now when you are in college and turn in an assignment for review, the instructor returns it and says, “it is not right, do it over”.

Can you see the difference? In High School the student is told what to do. Basically, the student has to use no internal thought process. Now in college, the student is told nothing about how to correct the situation, what may be missing, or what should be omitted. A much high thought process is required to solve the problem. This method Forces deep self-introspection before a second submission is turned in.

It is quite evident that Amazon EXPECTS and REQUIRES the Brand Seller to show they have given deep thought to the total situation before applying. As you found out, Amazon is not going to tell you the corrections that need to be made.